Chapters 12,13,15

Question 0

A person being audited

Answer 0

Auditee

Question 1

A review of the management systems to see whether the management system is effectively implemented

Answer 1

Audit

Question 2

A person conducting an audit

Answer 2

Auditor

Question 3

Instructions (written or electronic) that define how a task is to be accomplished

Answer 3

Documents

Question 4

Federation made up of over 100 member countries that have agreed to publish common standard methodologies for various aspects of conducting global business. Abbreviated ISO

Answer 4

International Organization for Standardization

Question 5

The internationally recognized Quality Management System standard (ISO number)

Answer 5

ISO 9001

Question 6

The internationally recognized Environmental Management System standard (ISO Number)

Answer 6

ISO 14001

Question 7

The recognition granted to a company by an accredited registrar when the registrar has verified that the company has effectively implemented the management system.

Answer 7

ISO registered

Question 8

A collection of activities, usually but not always documented, that are intended to ensure that products and services meet specified needs.

Answer 8

Management System

Question 9

Evidence of deviation from documented requirements

Answer 9

Nonconformance

Question 11

Evidence that a task has been accomplished

Answer 11

Records

Question 12

The procedure designed to ensure that when a new product is being introduced, proper communication occurs is known as:
A. QCP
B. QCC
C. QRP
D. None of the above

Answer 12

C. QRP

Question 13

The term \_\_\_\_ refers to the part of a process that produces non-value-added product.
A. External failure
B. Internal failure
C. Hidden factory
D. Appraisal failure

Answer 13

C. Hidden factory

Question 14

The acronym \_\_\_\_ is used to identify a procedure used to document the "baseline" knowledge of the organization.
A. QRP
B. QCP
C. QDP
D. None

Answer 14

C. QDP

Question 15

The language of management is:
A. Japanese
B. English
C. Money
D. None

Answer 15

C. Money

Question 16

The final component is a good QRP is an:
A. FEMA
B. FMEA
C. FOIL
D. None

Answer 16

B. FMEA

Question 17

Chapter 13 lists several "tool" that have been documented as useful procedures or techniques. From the list below, identify one tool listed.
A.Environmental procedure
B. Sample Plan
C. Testing Plan
D. Reading Plan

Answer 17

B. Sample Plan

Question 18

Which of the following is not considered a traditional cost of quality?
A. External Failure Cost
B. Capital Cost
C. Internal Cost
D. None

Answer 18

B. Capital Cost

Question 19

Prevention costs include which of the following?
A. Cost of quality improvement projects
B. Cost of researching customer complaints
C. Cost of reworking bad quality
D. None

Answer 19

A. Cost of quality improvement projects

Question 20

Participants in a QRP exercise should not include:
A. Process technicians
B. R&D scientists
C. Purchasing manager
D. Production engineers

Answer 20

C. Purchasing manager

Question 21

Process operators/technicians participate in all three (3) steps of a QRP. Which step requires operators to compare the way they operate the process to the way engineers and/or day staff say to operate the process?
A. QRP
B. QCP
C. QDP
D. FMEA

Answer 21

B. QCP

Question 22

Our text uses the term "baseline" when describing a certain procedure that is used by an organization to improve communication between functions. This procedure acronym is:
A. QRP
B. QCP
D. QDP
D. None

Answer 22

C. QDP

Question 23

The acronym FMEA stands for:
A. Failure Mode Equal Analysis
B. Frontal Mode Equal Analytical
C. Failure Mode Effects Analysis
D. None

Answer 23

C. Failure Mode Effects Analysis

Question 24

The correct order of steps in a formal QRP is:
A. QRP = QCP + QDP + FMEA
B. QRP = FMEA + QCP + QDP
C. QRP = QDP + QCP + FMEA
D. None

Answer 24

C. QRP = QDP + QCP + FMEA

Question 25

``` Rule Number 14: "The brutal truth is ____ the truth." A. Always B. Still C. Only D. None ```

Answer 25

B. Still

Question 26

``` The text in Chapter 15 states that "MONEY" is the language of management. There is a statement associated with this that uses a term that management used to help determine if a project is worthwhile. This term is: A. Payout B. Payback C. Payday D. None ```

Answer 26

B. Payback

Question 27

``` The term ____ defines the cost of mistakes that made it out the door to customers. This term is: A. Appraisal costs B. Internal failure costs C. External failure costs D. Prevention costs E. None ```

Answer 27

C. External failure costs

Question 28

``` Our text describes a scenario where a quality manager institutes a "comprehensive system of check and balances and double checks" to ensure that no off-specification products reach the customer. This type of cost is: A. Prevention cost B. Internal failure cost C. Appraisal cost D. None ```

Answer 28

C. Appraisal cost

Question 29

``` Our text illustrates several charts in Chapter 15 that show the effect of efforts toward reducing overall quality costs. Which cost of quality listed in the previous question, provided the greatest impact on overall quality? A. Prevention cost B. Internal failure cost C. Appraisal cost D. None ```

Answer 29

A. Prevention Cost

Question 30

``` The ____ ____ can account for 20% of the cost of sales in some manufacturing plants. A. External cost B. Internal cost C. Hidden factory D. None ```

Answer 30

C. Hidden factory

Question 31

BONUS: Chapter 16 is titled "Putting it all Together." Name five (5) concepts we have studied in the class that are identified in this chapter.

Answer 31

``` Root Cause Analysis Management Systems Quality Design Six Sigma Teams Customer Quality Process Capability Quality Costs ```