Chapters 5-10

Question 1

first line manager

Answer 1

people on floor working with other employees

Question 2

operations manager

Answer 2

core function of the business

Question 3

information manager

Answer 3

work with systems and data

Question 4

middle manager

Answer 4

responsible for employing the instructions from top manager

Question 5

tech skills

Answer 5

specific skills to get a product accomplished know specific software

Question 6

human relations skills

Answer 6

able to get along with other people

Question 7

conceptional skills

Answer 7

think in an abstract way

Question 8

cooperate culture

Answer 8

shared experiences, stories, beliefs, of an organization

Question 9

organizational structure

Answer 9

tails the way that jobs relate to each other

Question 10

time utility

Answer 10

having a product at the right time

Question 11

place utility

Answer 11

selling your product where it is needed

Question 12

form utility

Answer 12

making the product into something that someone wants

Question 13

intrapreneuring

Answer 13

creating and maintaining the innovation and flexibility of a small business within the confines of a large structure

Question 14

informal organization

Answer 14

everyday social interactions among employees that lead to internships and jobs

Question 15

formal organization

Answer 15

the part that can be represented in chart form

Question 16

decentralized organization

Answer 16

flat

Question 17

centralized

Answer 17

tall - authority comes from top

Question 18

solid lines in organizational chart

Answer 18

directly connected chain of command

Question 19

operations

Answer 19

all the activities involved in making a product

Question 20

turnover

Answer 20

when people leave a job and they have to hire someone new

Question 21

performance behavior

Answer 21

set of behavior related to doing a certain job

Question 22

organizational citizenship

Answer 22

participating in things related to your job (employees birthday)

Question 23

psychological contract

Answer 23

overall set of expectations held by employees and the organization about what they will provide for each other

Question 24

emotional inteligence

Answer 24

how well someone can manage their emotions

Question 25

high contact system

Answer 25

customer is present when service is being delivered (hair cut)

Question 26

low contact system

Answer 26

customers have limited presence when service is being performed

Question 27

hospitality management

Answer 27

.

Question 28

management

Answer 28

.

Question 29

areas of emphasis

Answer 29

• entrepreneurship
• human resource management
• international business
• supply chain management

Question 30

national average

Answer 30

55,200

Question 31

academic suspension

Answer 31

< 1.4 GPA

Question 32

prerec corses to get to major

Answer 32

10

Question 33

where to go for study abroad

Answer 33

.