Chapters 7-11: Managing A Business And Employees Flashcards
(43 cards)
What is Flow?
The state of feeling completely involved and focused on task.
What is Maslow’s Hierarchy of needs?
Humans have a latter or needs to be filled before anything else can be accomplished, including: Physiology, Safety, Belonging, Esteem and Self-actualization.
What is McClelland’s Three Needs Theory?
Three main needs for achievement, affiliation, and power?
What are Hygiene factors?
Factors such as safe working environment, proper pay and benefits, and positive relationships with other co-workers.
What are Extrinsic motivators?
Factors external to the employee such as pay or promotions which improve their engagement at work.
What are Intrinsic motivators?
Internal factors inside of a person that come from his or her actual interest in the work or from a sense of purpose and value in the work being done.
What is Theory X?
Humans dislike work and will try to avoid it if they can.
What is Theory Y?
People view work as natural and will be motivated to work as long as they are satisfied with their jobs.
What is Theory Z?
Workers want to cooperate and be loyal to an organization and emphasizes collaborative decision making.
What is the Vroom Model (Expectancy theory)?
An individuals motivation can be described by the relationship between three factors: Expectancy, Instrumentality, and Valence.
What is Industrial Psychology?
Field of study developed to scientifically understand how to optimally manage people and work.
What is the Hawthorne Effect?
When workers feel important, productivity increases.
What are characteristics of a Democratic leader?
Delegate authority and involves employees in the decision making process, listens well, team worker, and influences others.
What are the characteristics of a Autocratic leader?
Make decisions without consulting others, commands, threatens, has tight control, creates dissonance and contaminates everyone’s mood.
What are the characteristics of a Affiliative leader?
Promotes harmony, empathizes with others, boosts moral, and solves conflicts.
What are the characteristics of a Visionary leader?
Inspires, believes in own vision, empathetic and explains how and why peoples efforts contribute to the “dream.”
What is Group Flow?
Achieved when a group knows how to work together so tat each individual member can achieve flow.
What is Online Advertising?
Any form of advertising that uses the internet to market its message to customers.
What is Pay-Per-Click Advertising? (PPC)
Advertisers pay only for the number of times a web surfer clicks on their ads.
What is Viral Marketing?
Using social networks, email, and websites to spread the awareness of a particular brand.
What are the Duties of a Chief Information Officer? (CIO)
Determine how systems should be designed and developed, decide whether a firm should update or replace its computer systems, manage a budget that balances the benefits of technology against the ever rising cost of having their latest systems, and setting policy for privacy and security concerns.
What is Information Technology? (IT)
Design and implementation of computer based information systems.
What is an Information System?
Focus on applying IT to the solution of business and economic problems.
What is the difference between Data and Information?
Data must be organized and arranged to be useful as Information.
