Choosing the Appropriate Action Flashcards
LO4 (9 cards)
What are 8 examples of appropriate actions?
Challenging discriminatory practice
Providing training
Applying the values of care
Complaints and whistleblowing procedures
Dealing with conflict
Providing information about advocacy services
Mentoring and monitoring
Legislation, policies and procedures
Challenging Discriminatory Practice
Challenge at the time
Challenge afterwards through procedures
Challenge through long-term proactive campaigning
Providing Training
Communication
Equality and diversity
Dementia awareness
Autism awareness
SEND
Safeguarding
Data protection
Applying the Values of Care
HEALTH AND SOCIAL CARE SERVICES:
Promoting equality and diversity
Promoting individual rights and beliefs
Maintaining confidentiality
CHILDCARE SERVICES:
Making the welfare of the child paramount
Keeping children safe and maintaining a healthy environment
Working in partnership with parents, guardians and families
Encouraging children’s learning and development
Valuing diversity
Ensuring equality of opportunity
Anti-discriminatory practice
Maintaining confidentiality
Working with other professionals
Complaints and Whistleblowing Procedures
Complaints Procedure= people will know what to do and who to speak to if their rights and care needs are not being met.
Whistleblowing Procedure= raise concerns about poor practice with management at the very highest level or with an outside organisation.
Dealing with Conflict
Stay calm
Open and relaxed body language
Show and demonstrate empathy
Active listening
Offer solutions
Remain objective and unbiased
Providing Information about Advocacy Services
It is someone who is able to speak on behalf of an individual who is unable to speak up for themselves
Go to meetings for or with them
Help them find and access information
Write letters or make phone calls on their behalf
Mentoring and Monitoring
Mentoring= process in which an experienced person shares their knowledge and skills with another to enable them to develop their skills and improve their practice.
Monitoring= involves checking the progress or quality of care practice over time.
Legislation, Policies and Procedures
Provide guidance about the aspects of care covered by the policy so staff know how to handle situations
Ensuring everyone is working to the same standards and provide consistency of care
Ensuring staff know their responsibilities and what is expected of them
Making professional conduct clear
Ensuring legal requirements are met
Providing a system of redress
Giving individuals rights
Helping service users feel safe and secure
Helping develop trust between service users and service providers
