chp 10

Question 1

a set of methods and technologies used in the production of a good or service

Answer 1

operations management

Question 2

production activities that yield tangible and intangible service products

Answer 2

service operations

Question 3

production activities that yield tangible products

Answer 3

goods production

Question 4

put together various components

Answer 4

assembly processes

Question 5

customers want satisfaction

Answer 5

utility

Question 6

when the product is available

Answer 6

time utlity

Question 7

where the product is available

Answer 7

place utility

Question 8

consumption or use of product

Answer 8

ownership (possession) utlity

Question 9

products form (the transformation of aw materials into a finished produt)

Answer 9

form utility

Question 10

methods and technologies used in the production of goods and services

Answer 10

goods-producing processes

Question 11

raw aterials are chemically altered

Answer 11

chemical processes

Question 12

mechanically alter the basic shape or form of a product

Answer 12

fabrication processes

Question 13

goods acquire place utility by being moved from one location to another

Answer 13

transport processes

Question 14

transform information. combning data

Answer 14

clerical processes

Question 15

the resources are broken down in the production process

Answer 15

analytic process

Question 16

resources are combined in the production process

Answer 16

synthetic process

Question 17

customers are involved in and can affect the transformation process

Answer 17

service-producing processes

Question 18

capacity, quality, location, layout, methods planning

Answer 18

long-term operations planning

Question 19

equipment and people are grouped by function

Answer 19

process layout

Question 20

used when families of products can follow similar flow paths

Answer 20

cellular layout

Question 21

organizing equipment and people to produce one type of product

Answer 21

product layout

Question 22

jobs processed in the order they come to the shop

Answer 22

first come first serve

Question 23

jobs with the shortest processing time are scheduled first

Answer 23

shortest processing time

Question 24

jobs are sequenced according to their due dates

Answer 24

earliest due date

Question 25

compute the ratio of processing time of the job and remaining time until the due date

Answer 25

critical ratio

Question 26

diagram of steps in the project and time required for each activity

Answer 26

gantt charts

Question 27

specifies the sequence and critical path of steps in a project- can identify activities that will cause delay

Answer 27

PERT charts

Question 28

monitoring performance by comparing results to original plans and schedules

Answer 28

operations control

Question 29

planning, organizing, and controlling the flow of materials from purchase to distribution of finished goods

Answer 29

materials management

Question 30

parts are delivered when they are needed

Answer 30

just-in-time production systems

Question 31

computerized bill of materials estimates production needs

Answer 31

materials requirement planning

Question 32

advanced version of MRP; ties all parts of the organization into production activities

Answer 32

manufacturing resource planning

Question 33

a products fitness for use in terms of offering the features that consumers want

Answer 33

Quality

Question 34

productivity is measured as a ratio of outputs to inputs

Answer 34

measuring productivity

Question 35

gross domestic product/ total number of workers

Answer 35

Labour Productivity

Question 36

enable managers to analyze variations in production data

Answer 36

statistical process control

Question 37

change in employees, materials, work methods, or equipment that affects output quality

Answer 37

process variation

Question 38

statistical process control method

Answer 38

control chart

Question 39

compares the quality of a firms output with the quality of the output of the industrys leaders

Answer 39

benchmarking

Question 40

a group of companies and stream of activites involved in getting the product from raw materials to the end consumer

Answer 40

supply chain

Question 41

companies working together to improve overall flow of goods

Answer 41

supply chain management