CHP 13

Question 1

is the extent to which group members like and trust one another, are committed to accomplishing a team goal, and share a feeling of group pride.

Answer 1

Group Cohesiveness

Question 2

can also lower group performance, especially in a work setting

Answer 2

Cohesiveness

Question 3

is the extent to which its members are similar.

Answer 3

Group homogeneity

Question 4

The greater the__________ of the group, the greater the cohesiveness.

Answer 4

stability

Question 5

Groups that are isolated or located away from other groups tend to be highly cohesive.

Answer 5

Isolation

Question 6

Groups that are pressured by outside forces also tend to become highly cohesive

Answer 6

Group pressure

Question 7

Groups are most cohesive and perform best when group size is small

Answer 7

Group size

Question 8

The higher the group’s status, the greater its cohesiveness

Answer 8

Group status

Question 9

High-ability members vs. low-ability members
High team efficacy
High team potency

Answer 9

Group ability and confidence

Question 10

Task-related experience
Openness to experience
Emotional stability
Intellectual vs. physical tasks

Answer 10

Personality of the Group Members

Question 11

Offering new ideas
Coordinating activities

Answer 11

Group Roles

Question 12

Encouraging cohesiveness
Encouraging participation

Answer 12

Social oriented

Question 13

Blocking group activities
Calling attention to oneself

Answer 13

Individual

Question 14

Mere presence of others
Comparison of performance
Evaluation apprehension

Answer 14

Social facilitation and inhibition

Question 15

Performance increases when task is easy or well learned

Answer 15

Explaining social facilitation effects

Question 16

By the group leader
By a group member

Answer 16

Individual Dominance

Question 17

This occur when the group

is cohesive
is insulated from qualified outsiders
has an illusion of invulnerability, infallibility, or both
believes that it is morally superior to its adversaries
is under great pressure to conform
a leader who promotes a favorite solution
has gatekeepers who keep information from other group members

Answer 17

Group think

Question 18

When several people individually work on a problem but do not interact

Answer 18

Nominal Group

Question 19

When several individuals interact to solve a problem

Answer 19

Interacting group

Question 20

group members are encouraged to say aloud any and all ideas that come to mind and are not allowed to comment on the ideas until all have been given

Answer 20

Brainstorming

Question 21

This practice is not only cost effective, but results in more effective performance than face-to-face group meetings

Answer 21

Virtual meeting

Question 22

the tendency of interacting groups to take more extreme positions than the positions of individual members.

Answer 22

Group polirazation

Question 23

TYPES OF TEAMS

Answer 23

Work Teams
Project Teams
Parallel Teams
Management Team

Question 24

Team members get to know one another
Everyone is on their good behavior
Groups clarifies its mission

Answer 24

Forming

Question 25

Disagreement and frustration set in

Answer 25

Storming

Question 26

Group members work at easing tension Acceptance of team leader

Answer 26

Norming

Question 27

Goals get accomplished

Answer 27

Performing

Question 28

Develop direction and strategy during first meeting Follow this direction for a period of time Revise their strategy about halfway through the life of a team

Answer 28

Basic method of information

Question 29

It is the psychological and behavioral reaction to a perception that another person is either keeping you from reaching a goal, taking away your right to behave in a particular way, or violating the expectancies of a relationship.

Answer 29

Conflicts

Question 30

Usually occurs when one or both parties feel a loss of control due to the actions of the other party and has its greatest effect on team performance when the task being performed is complex.

Answer 30

Dysfunctional conflict

Question 31

Though most conflict is dysfunctional, there are times when a moderate degree of conflict can result in better performance

Answer 31

Functional conflict

Question 32

TYPES OF CONFLICTS

Answer 32

Interpersonal Individual-Group Group-Group

Question 33

CAUSES OF CONFLICT

Answer 33

Competition for Resources Task Interdependence Jurisdictional Ambiguity Communication Barriers -Physical - Cultural - Psychological Beliefs Personality

Question 34

Withdrawal Triangling

Answer 34

Avoiding style

Question 35

Winning at all cost

Answer 35

Forcing style

Question 36

Negotiation and bargaining - Least acceptable result (LAR) -Maximum supportable position (MSP)

Answer 36

Compromising style

Question 37

An organization should have a formal policy on how conflict is to be handled.

Answer 37

Prior to conflicting occuring

Question 38

occurs between coworkers or between a supervisor and a subordinate, the two parties should be encouraged to use the conflict resolution skills they learned in training to resolve the conflict on their own. - Dispute - Cooperative problem solvin

Answer 38

Conflict

Question 39

A neutral third party is asked to help both parties reach a mutually agreeable solution to the conflict.

Answer 39

Mediation

Question 40

A neutral third party listens to both sides’ arguments and then makes a decision

Answer 40

Arbitration