Chp 9

Question 1

Real or imagined grievances often result from management or supervisory practices perceived by workers as a threat to their:

Answer 1

1. Personal rights
2. Write to fear treatment
3. Infringement on their right to privacy

Question 2

Grievances, even though imaginary, should be recognized by the supervisor as being ——————— employee who feels they have been wrong.

Answer 2

real in the mind of the

Question 3

Studies have consistently shown that employee dissatisfaction and grievances arise from factors that can be broadly categorized into four areas:

Answer 3

1. Working environment
2. Harsh, abusive, etc. supervision
3. Misunderstandings about policies/procedures
4. Management failures

Question 4

Crank and Caldero have identified ————— as the primary source of stress for police officers

Answer 4

organizational practices

Question 5

Employees often oppose the manner in which organizational rules are enforced more than the rules themselves. The most frequently cited reason for opposition is the ————————.

Answer 5

inconsistency of supervisors in enforcing the organizations rules

Question 6

A —————— interest in their position is present when the tenured employee has a legitimate claim to their job as conferred by statute, contract, or existing rules or understanding.

Answer 6

property

Question 7

An employees ————— interest is involved if the employers action in dismissing them significantly damages their reputation or standing in the community or stigmatizes them to such a degree that they are unable to take advantage of future employment opportunities.

Answer 7

liberty

Question 8

A ————— interest is involved only when the employee is able to show that he suffered a damaged reputation as a result of public disclosure and that he was stigmatized.

Answer 8

liberty

Question 9

The US Supreme Court held in LOUDERMILL that a tenured public employee is entitled, under due process, to:

Answer 9

1. Oral OR written notice of the charges against them

2. An opportunity to tell their side of the story before termination

Question 10

The “————“ procedures will be the safest course to follow in important disciplinary cases

Answer 10

Morrissey

Question 11

In dealing with behavior that is non-job related, supervisors must be aware that their options are limited in the eyes of the law. It is in such cases as these that the supervisors ————— are truly tested

Answer 11

persuasive abilities

Question 12

The so-called, —————, —————, or ————, which may involve frequent transfer from one place, one shift, or one assignment to another, is sometimes used to remove an employee from an unwholesome environment to one of lesser exposure.

Answer 12

freeway therapy, transfer treatment, or the wheel

Question 13

Transferred from one environment to another should not be done without consideration of other useful alternatives, such as:(3)

Answer 13

1. additional training,
2. counseling, or
   3. change of assignment/partner within the unit

Question 14

Once supervisors recognize the symptoms that strong feelings of discontent are growing among their subordinates, they should try to determine what the cause might be. In doing so, they will look to a ——————-. Interviews with affected personnel may provide additional evidence.

Answer 14

cross-section of their subordinates for clues

Question 15

When some factor in an employees working environment causes them to complain orally or more formally, in writing, it is usually referred to as a —————.

Answer 15

grievance

Question 16

Those grievances involving some factor not related to a contractual agreement are resolved primarily by —————.

Answer 16

First level supervisors

Question 17

Those grievances involving some factor not related to a contractual agreement are resolved primarily by first level supervisors. Where possible, grievances should be handled at the ———-.

Answer 17

lowest possible level

Question 18

Grievances provide ————- to the astute supervisor.

Answer 18

critical feedback

Question 19

Most grievances that do not involve a contractual matter can be resolved by the —————— without referral to higher authority.

Answer 19

first line supervisor

Question 20

—— % of grievances brought to an arbitration hearing involve discipline brought against an officer.

Answer 20

90%

Question 21

In such matters of a grievance, the ——- step in the procedure is most critical to the employee, the supervisor, and the organization, because of the economic cost associated with the processing of grievances to the various stages.

Answer 21

first

Question 22

Usually, an ———- , coupled with sounds supervisor practices, fair play, and common sense, will provide the answers to these problems.

Answer 22

objective approach