Chpt 6-11 Flashcards
(43 cards)
What does an organizations approach to training, learning & development include?
Formal training, informal learning and employee development
What is the difference between training and development?
Training: current preparatory with required participation
Development: future in voluntary participation to prepare for changes
What are the 5 steps in instructional design?
- Organization Analysis: What training is required
- Person Analysis: READINESS, do individuals want/need/ability for training
- Task Analysis: plan training
- Implement training program
- Evaluate results
(6. Receive feedback and integrate)
How to measure results of training?
- reactions
- demonstration of learning
- behaviour change
- transferability
- performance improvements
- return on investment
Mentor vs. Coach
Mentor: at minimum six months, and could run for several years, helping employees grow over time.
Coach: short-term, focused on achieving specific outcomes or goals
What is the continuous learning system?
Learning system that expects employees to acquire new skills, apply them on the job, and share what they have learned with other employees.
What is onboarding?
Process that focuses on transferring organizational, team, and role-specific knowledge to new employees.
What is orientation?
Training designed to prepare employees to perform their jobs effectively, learn about their organization, and establish work relationships.
What are the goals for a four-stage onboarding process?
- Compliance (to company)
- Clarification (of job)
- Culture (of company)
- Connection (to job/coworkers)
What is organization analysis?
evaluating the characteristics of the organization.
What components should training programs have?
- Statement of what the employee is expected to do
- Performance standards that are measurable
- Resources needed to carry out desired performance/outcome
Why are contracted training programs using a “request for proposal” worthwhile?
It helps the org. clarify objectives, accountabilities, compare vendors and measure results
What is e-learning?
Receiving training via the Internet or the organization’s intranet.
What is behavior modelling?
Training sessions in which participants observe other people demonstrating the desired behavior, then have the opportunity to practice said behavior
What is experiential (training) programs?
Training programs in which participants learn concepts and apply them by simulating behaviours involved and analyzing the activity, connecting it with real-life situations.
What are three types of team training?
cross training (rotating roles) and coordination training (sharing information) and action learning (solving an actual problem as a group)
What is a protean career?
A career that frequently changes based on changes in the person’s interests, abilities, and values and in the work environment.
What are the 6 steps in the performance management process?
- Define performance outcomes
- Develop employee goals & actions
- Provide support & ongoing discussions
- Evaluate performance
- Identify improvements needed
- Provide positive or negative consequences for performance results
What is total rewards?
An employee reward strategy that brings together all the investments an organization makes in its workforce with everything that employees value about working.
What is direct compensation?
Financial rewards employees receive in exchange for their work
What is indirect compensation?
The benefits and services employees receive in exchange for their work.
What is total compensation?
All types of financial rewards and tangible benefits and services employees receive as part of their employment.
What is job evaluation for pay?
An administrative procedure for measuring the relative internal worth of the organization’s jobs.
What is the pay policy line?
A graphed line showing the mathematical relationship between job evaluation points and pay rate.
