chpt 7

Question 1

issue log

Answer 1

to document, monitor and track issues that need to be resolved for work to take place

Question 2

issue

Answer 2

matter under question or dispute that could impede project success

Question 3

confrontation mode

Answer 3

PM directly face a conflict using problem-solving approach that allows parties to work through their disagreements

Question 4

compromise mode

Answer 4

pm use give-and-take approach to resolve conflicts

Question 5

smoothing mode

Answer 5

PM de-emphasizes or avoids ares or differences and emphasizes areas of agreement.

Question 6

forcing mode

Answer 6

win-lose approach. task is high but relationship is low importance

Question 7

withdrawal mode

Answer 7

PM retreats or avoids conflict. both tasks and relationship are of low importance

Question 8

Collaborating mode

Answer 8

Decision makers incorporate different viewpoints and insights to develop consensus and commitment

Question 9

group think

Answer 9

conformance to the values or ethical standards of the group

Question 10

explicit knowledge

Answer 10

easily explained using words pics or numbers..

Question 11

tacit knowledge

Answer 11

informal knowledge, difficult to express and personal( like mentor-ships, beliefs, insight)