Chpt.3_Communicating For Success Flashcards
Should study and have thorough understanding of communicating for success because….
~ Communicating effectively is the basis of all long-lasting relationships with clients and coworkers.
~ The communication process will help beauty professionals perfect the consultation process with clients.
~ Effective communication fosters a positive team environment.
~ Good communication skills reduce potential workplace conflict.
~ Learning how to communicate effectively can help beauty professionals improve retail and service sales.
~ Practicing professionals communication ensures that clients will enjoy their experience and encourages continued patronage.
~ Effectively expressing ideas is a necessary skill for career advancement.
Communication Skills
Respond instead of reacting
Believe in yourself
Talk Less, Listen More
Be attentive
Take your temperature
Golden rules of communication
Project a professional demeanor at all times
A smile cans be your best asset, wear on every day.
Be aware of your body language.
Always remember that listening is the best relationship builder.
Speak clearly and loudly enough for people to hear.
Avoid using slang.
Meeting and Greeting New Clients
Be polite, genuinely friendly, and inviting.
- be consistent by always having a positive attitude. Always introduce yourself and remember to use the clients name throughout the service.
- introduce clients to people they may have interactions with while in the salon, spa, or barbershop, including potential providers for other services.
Client Intake Form
Every new client should fill out a client intake form
Useful communication and business tool. Used as a questionare that discloses the clients contact information.
Allergies orsensitivities must also be noted highlighted, and documented on theservice record card.
Used from the moment a new client calls to make an appointment.
Arrive 15 mins ahead of the appointment time
5 to 15 min client consultation
