Civil Service

Question 1

An effective verbal presentation provides?

Answer 1

The best communication of a new program

Question 2

The best approach for introducing change is?

Answer 2

A general bulletin to all

Question 3

The human relations movement in management theory is concerned with?

Answer 3

Eliminating time & motion

Question 4

Rewards are better than punishment because?

Answer 4

Likely to result in willing cooperatiom

Question 4

If you receive a call to your department that you don’t handle you should?

Answer 4

Transfer call to the right department

Question 5

Concerning subordinates expressing opinions and feelings to supervisor

Answer 5

By listening and responding the supervisor will enable many to understand and solve their own problems on the job

Question 6

The repeated use of asking for volunteers is objectionable because

Answer 6

May indicate avoidance of making assignments

Question 7

Grapevine

Answer 7

What is being spread and the reason is most important

Question 8

The least likely way in which records systems may serve a supervisor is?

Answer 8

Permit a precise prediction of the exact incidences in specific categories for the following year

Question 9

Sustained agency participation in a program sponsored by a community organization is most justified when?

Answer 9

The achievement of agency objectives in some are depends partly on the activity of this organization

Question 10

There are many errors in judgement committed by an individual subordinates which is…

Answer 10

most suseptible to being changed by employees

Question 11

The principal advantage of making an oral report is that it?

Answer 11

Affords for two way communication

Question 12

The first step of communication is?

Answer 12

Deciding who the message is to be communicated

Question 13

The communication theory claims that the stability of society is dependent upon its organization and its…

Answer 13

Structural functionalism

Question 14

Opinion is determined by…

Answer 14

self interest and is one of the laws of public opinion

Question 15

The two way asymmetric model of PR practice is characterized by an attempt to

Answer 15

persuade the public to adopt the organizations point of view

Question 16

Personality appeal is designed for…

Answer 16

outer directed people

Question 17

Good product identification is…

Answer 17

An advantage associated with TV

Question 18

Programming involves….

Answer 18

analyzing problems and opportunities, and assigning responsibility

Question 19

What is the most likey to make an editor run a release?

Answer 19

Proximity

Question 20

What percentage of the public shifts the balance

Answer 20

10 Percent

Question 21

In agencies involved in health care community relations is critical because

Answer 21

serves as an intermediary

Question 22

Advantages to using the web

Answer 22

An appeal to younger generations and the public, visually oriented, interactive learning, learning that is not confined

Question 23

Delivering a message to a wide range constituency

Answer 23

Focus on one segment of the public at a time

Question 24

Which verb included in an objective would be the most helpful for the purpose of measuring effectiveness

Answer 24

identify

Question 25

Government agency information efforts typically involve everything except

Answer 25

implementing changes that align with public opinion

Question 26

Press agency/publicity model

Answer 26

an attempt to persuade the public to adopt the agency's point of view

Question 27

Barriers to effective community relations

Answer 27

public apathy and statutory opposition

Question 28

When a constituency is opposed to a position, what is the most useful strategy

Answer 28

hear both sides of the argument as clearly as possible

Question 29

The success of external education or programs is

Answer 29

commitment of the internal audience

Question 30

Pithy Message

Answer 30

project or behavioral based

Question 31

first step in a needs assesment

Answer 31

profile of population characteristics

Question 32

Best way to trace employment rates

Answer 32

Markov model

Question 33

Public outreach program shouls

Answer 33

urgency and action

Question 34

Social indicators rely on

Answer 34

existing public records

Question 35

constant eye contact with native americans

Answer 35

disrespectful

Question 36

what protects elderly people from abuse?

Answer 36

parens patriae

Question 37

to promote a controversial issue with major reform

Answer 37

low-conflict, technical

Question 38

Solving a dispute between two people, each person should

Answer 38

state the position of the other

Question 39

Which model can be used early in a campaign to address first impressions

Answer 39

Exposure or advertising model

Question 40

It is helpful to remember that older people

Answer 40

Need more time to decide than younger people

Question 41

The method of group pr community decision making that take the longest is

Answer 41

consensus

Question 42

To mobilize activists

Answer 42

hone in on supporters

Question 43

Native American Youths

Answer 43

believe their families care about them a lot

Question 44

When developing a new outreach program

Answer 44

Define target problem, set goals, plan actions, evaluate resources

Question 45

Specialist task of mobilizing

Answer 45

developing new services or linking services

Question 46

Preliminary research associated with an outreach campaign should first

Answer 46

deciding who the audience is

Question 47

The active public is among the

Answer 47

secondary

Question 48

The riskiest client charge is

Answer 48

a fixed fee

Question 49

Sole criterion a PR professional should be measured?

Answer 49

Ethical performance

Question 50

Knowledge is a

Answer 50

self esteem need

Question 51

Researching PR campaigns for TV and radio collected by?

Answer 51

Phone and face to face

Question 52

which phase of the diffusion cycle comes first

Answer 52

awareness phase

Question 53

The model of PR practice used by government agencies is

Answer 53

public information model

Question 54

art, layout and photography require what function?

Answer 54

production

Question 55

opinion readers

Answer 55

internal

Question 55

Line function is

Answer 55

management objectives, supervision, delegation, work assignments

Question 55

Communication Theory

Answer 55

symbolic interactionalism

Question 55

cognitive persuasive strategy is

Answer 55

designed for people with no negative preconceptions

Question 56

an advantage to magazines is

Answer 56

access to affluent consumers

Question 57

two way symmetric model is used by

Answer 57

regulated businesses 5

Question 58

Which group would be formed to address unmet community needs

Answer 58

a commitee

Question 59

African Americans express thoughts and feelings through

Answer 59

corresponding analogies

Question 60

First step in a community needs assessment is

Answer 60

explore the nature of the neighborhood

Question 61

Program development/community liaison model, primary constituency is

Answer 61

community reps and service agency board

Question 62

A public outreach campaign should

Answer 62

proceed in steps

Question 63

individuals from culturally diverse groups are MOST likely to consider

Answer 63

attitude more important than race

Question 64

Complex topic with low understanding

Answer 64

deliberative polling