Civilservice_2024_Questions Flashcards
(21 cards)
Front
Back
Can you give us an example where you have used a Microsoft Office computer package and what you have used them for? - Situation
During the COVID-19 pandemic, our team needed to adapt quickly to remote work, requiring effective communication tools like Microsoft Teams.
Can you give us an example where you have used a Microsoft Office computer package and what you have used them for? - Task
My responsibility was to help the team get comfortable with Teams, with the transition to remote working. utilsiing Outlook for communication and blocking off sections in diaries to prioritise learning.
Can you give us an example where you have used a Microsoft Office computer package and what you have used them for? - Action
I attended webinars, read how-to guides, and created tutorials for Teams. I hosted one-on-one sessions tayloring the session for each colleguues, from basic to advanced tips like: structuring Teams channels effectively, including using standardized naming conventions, and using advanced filters to find conversations and documents.
Can you give us an example where you have used a Microsoft Office computer package and what you have used them for? - Result
The team adapted quickly, maintaining strong collaboration and productivity. My manager praised my initiative during the transition.
Can you tell us about how you prioritize self-development and learning? - Situation
I believe continuous learning is key to adapting in a fast-paced environment, and I always seek opportunities to grow.
Can you tell us about how you prioritize self-development and learning? - Task
I aimed to make self-improvement part of my weekly schedule, staying updated on industry trends and gaining new skills.
Can you tell us about how you prioritize self-development and learning? - Action
I mastered Microsoft Teams and SharePoint through trial and error, read weekly policy updates, and sought feedback from colleagues to improve.
Can you tell us about how you prioritize self-development and learning? - Result
My proactive approach made me a go-to resource during the remote transition, and I was able to contribute new ideas to the team.
If you had an urgent piece of work to complete by a given deadline, how would you go about completing it accurately and on time? - Situation
I was tasked with documenting complex discussions on funding strategies in the Local Enterprise Partnership (LEP) review meeting.
If you had an urgent piece of work to complete by a given deadline, how would you go about completing it accurately and on time? - Task
My role was to draft and publish the meeting minutes within 48 hours, ensuring stakeholders had a clear, detailed record.
If you had an urgent piece of work to complete by a given deadline, how would you go about completing it accurately and on time? - Action
I sectioned my time for drafting and reviewing, communicated my plan to my manager, and sought quick feedback from a colleague.
If you had an urgent piece of work to complete by a given deadline, how would you go about completing it accurately and on time? - Result
Completed the report before the 48-hour deadline with accurate details, earning positive feedback from stakeholders for precision.
Give an example of when you have communicated in a professional manner using various different methods of communication. - Situation
In my role, I coordinated with internal stakeholders, external clients, and senior management, including Jeremy Pocklington.
Give an example of when you have communicated in a professional manner using various different methods of communication. - Task
My goal was to ensure that communication was clear, professional, and tailored to each audience, using email, virtual meetings, and phone calls.
Give an example of when you have communicated in a professional manner using various different methods of communication. - Action
I used detailed emails for senior managers, friendly calls to build rapport with clients, and screen-sharing in Teams for clarity.
Give an example of when you have communicated in a professional manner using various different methods of communication. - Result
This approach kept projects on track, and feedback highlighted my ability to keep stakeholders well-informed and engaged.
Give an example of when you have gone above and beyond to provide excellent customer service. - Situation
My Deputy Director was anxious about returning from a two-week leave to a hectic inbox, and I wanted to ease the transition.
Give an example of when you have gone above and beyond to provide excellent customer service. - Task
My goal was to create a smooth return for her by organizing her emails and managing her calendar priorities.
Give an example of when you have gone above and beyond to provide excellent customer service. - Action
I categorized emails by priority using color-coding and blocked out focused time in her calendar for managing critical tasks.
Give an example of when you have gone above and beyond to provide excellent customer service. - Result
She managed her workload efficiently and appreciated my effort to reduce her stress, highlighting my proactive support.
