CLASH OF CLANS Flashcards
(20 cards)
1
Q
Reformulate
A
So what you’re saying is…
2
Q
Clarify
A
Just to be clear, you mean…
3
Q
Confirm
A
Am I right in thinking that…?
4
Q
Suggest
A
How about we…?
5
Q
Propose
A
I’d like to propose…
6
Q
Counter
A
I see your point, but…
7
Q
Compromise
A
What if we met halfway?
8
Q
Hedge
A
I’m not sure we can agree on that…
9
Q
Emphasize
A
The most important thing for us is…
10
Q
Persuade
A
If you look at it this way…
11
Q
Insist
A
We really need to…
12
Q
Soften
A
I understand where you’re coming from, but…
13
Q
Close a deal
A
So, do we have a deal?
14
Q
Delay
A
Let’s revisit this later.
15
Q
Explore options
A
What are our alternatives?
16
Q
Ask for details
A
Could you be more specific?
17
Q
Express doubt
A
I’m not convinced that…
18
Q
Request flexibility
A
Is there any room for negotiation?
19
Q
Make a concession
A
We might be able to offer…
20
Q
Reject politely
A
I’m afraid that won’t work for us.
