Class 2 Flashcards
(29 cards)
what does a manager do? (6)
- goal sets
- motivate
- communicate
- employee discipline
- hire
- create solutions to problems
what are the roles of a point of care manager (3)
- best practice
- lead by examples
- professional development
what are the roles of senior nurse managers (2)
- deal w money
- set goals
define: managing
- the process of leading and directing all or part of an organization thru the deployment and manipulation of resources
- coordination and integration of nursing resources to accomplish nursing care, service goals, and objectives
what are the roles & functions of mngmt (4)
- have an assigned position
- legitimate source of power
- expected to carry out specific functions, duties, and responsibilities
- emphasize control, decision making, and foster an enviro that promotes goal attainment
define: leading (2)
- an interactive process that provides needed guidance and direction
- process of engaging and influencing others
what are the top 3 competency categories for leadership & mngmt?
- personal qualities
- interpersonal skills
- thinking skills
what are 3 mngmt theories
- scientific mngmt (Taylor)
- bureaucratic theory (Weber)
- human relations (organizational behavior)
with scientific mngmt, what is the goal of mngmt
- secure maximum prosperity for the employer, coupled w maximum prosperity for each employee
with scientific mngmt, what are the principles of mngmt (4)
- use science to determine the best way to do a job
- match the worker to the job & train them for the job
- monitor performance and provide training when needed
- managers plan & train, workers execute the task
what is bureaucracy (7)
an organizational structure that is characterized by:
- many rules
- standardized processes
- procedures and requirements
- number of desks
- meticulous division of labor & responsibility
- clear hierarchies and professional
- almost impersonal interactions between employees
what are characteristics of bureaucratic theory (6)
- task specialization
- hierarchical authority
- formal selection
- rules & requirements
- impersonal
- career orientation
with human relations theory, if employees perceive that their work has significance, they are motivated to…
- be more productive and produce higher quality work
what did the Hawthorne Studies show?
- workers increase their output if they believe manager cares about them
most employees spend the greatest part of their work life as….
- followers
leadership effectiveness depends on the relationship between…
- leaders & followers
leaders can also be…
- followers in some settings and activities
what is involved in “following”
- active participant in relationship w leader
- engage the leader or manager by contributing to the work that needs to be done
what are characteristics of constructive followers (3)
- self directed and have initiative
- proactive
- supportive commitment
what are qualities of good followers (8)
- judgement
- work ethic
- competence
- honesty
- courage
- discretion
- loyalty
- ego mngmt
what are results of poor followership (4)
- not much gets done/tasks not well done
- poor work ethic
- bad morale
- unsatisfied customers
define: problem solving (2)
- gap between current situation and what should be happening
- recognize that you need to address the situation
define: decision making (2)
- the process within the process of problem solving
- choosing between courses of action
what intellectual processes are used in intuitive, creative, and ethical decision making (5)
- critical thinking
- scientific method
- nursing process
- decision making process
- problem solving processes
