class & tests

Question 1

Workgroup

Answer 1

2 or more people working together without shared goals or product

Question 2

Team

Answer 2

2 or more people with common goal, vision,

Question 3

informal groups

Answer 3

• inevitable
• from natural relationships, etc.
• can be + or -

Question 4

work groups function at 3 levels

Answer 4

dependent, independent & interdependent

Question 5

dependent groups are

Answer 5

authoritative

Question 6

independent groups are

Answer 6

most common. super is not controlling boss. can perform well

Question 7

interdependent

Answer 7

work as a team

Question 8

disadvantages of teams

Answer 8

startup investment, difficult, new leadership capabilities, productivitiy devrease at first
, people can quit

Question 9

10 reasons teams fail

Answer 9

1-fail to link initiative and business goals
2- telling & selling vs exploring advantages & disadvantages
3- Aassuming people will support change required
4- underesimate power of fear
5- Unrealistic expectation of how long teams take
6- Lack of commitment from managment
7- Inadequate resources - time, staffing , etc
8- adding too many other initiatives
9- not willing to model changes
10- Failure to celebrate all progress

Question 10

q3 according to text controlling and coarching are becoming combined.

Answer 10

True

Question 11

q3 Strategic control points eliminate the possibility of over or under controlling

Answer 11

False

Question 12

q3 business dashboards are detailed indicators of performance that are usefull to supervisors controll process

Answer 12

false

Question 13

q3 benchmarking may involve chevkcking customers or customs for info about a service’s quality or other characteristics

Answer 13

true

292

Question 14

q3 most critical element of control process is technology

Answer 14

false

Question 15

q3 supers should perform informal performance reviews more often than required

Answer 15

true

Question 16

q3 Performance reviews include objective & subjective factors to be evaluated firmly and equally

Answer 16

true

315

Question 17

q3 measurement by objectives is appraisal system that can be used for all employees

Answer 17

true

Question 18

q3 with new employees feedback should be supplied as soon as problems arries

Answer 18

true

Question 19

q3 4 ethical traps:

Answer 19

true
confidentality, inconsistency, validity, bias

329

Question 20

q4 Taft Hatley act outlawed closed shop & started right to work

Answer 20

True

Question 21

q1 emotionaly intelligent leaders achieved have personal comptetence and social comptence

Answer 21

true

Question 22

q1 to get aloong with people must make couple of decisions: administrative & technical

Answer 22

false

Question 23

q1 situational & contingency leadership somewhat similar in getting results

Answer 23

true

181

Question 24

q1 leadership should be primary focus of super

Answer 24

false

183

Question 25

q1 good supervisors are willing to periodically examine their explicit assumptions about nature of motivation

Answer 25

false 176

Question 26

q1 only concern super has of communication is it was understood & acted upon

Answer 26

false

Question 27

q1 several contingency factors that effect choice of communication method

Answer 27

true 201

Question 28

q1 employees most affected by verbal communication followed by writing

Answer 28

false | 208

Question 29

q1 author suggests llestening should be 50% of communication

Answer 29

false

Question 30

q1 3 categories of learning

Answer 30

visual, aditory & doing? | false

Question 31

t. staffing is a function of management

Answer 31

true

Question 32

t. text has 10 of Henri Feyol's axioms

Answer 32

true | 8

Question 33

t. Unity of command means orders flow upper mangement

Answer 33

false | 8

Question 34

t. supervisors are mainly interested in management of resources & attainment of results

Answer 34

true | 8

Question 35

t. supervisors make plans & then set goals based on said plans

Answer 35

false

Question 36

t. 2 general directions of flow in communications

Answer 36

true. lecture.

Question 37

t. to make goals more compelling they must focus on results & key activities

Answer 37

false

Question 38

t. SMART stands for

Answer 38

``` Specific Measurable Attaibanble R T ```

Question 39

t. to increase effectiveness and chances of execution super should tailor method to informal leaders

Answer 39

true lecture

Question 40

t. mbo stands for

Answer 40

measurement by objective

Question 41

t. text lists 5 different types of plans

Answer 41

True | 41

Question 42

t. problem solving is a part of the decision making process.

Answer 42

false

Question 43

t. decentralize organiztion pushes decisions to lower levels & has tighter control as they are closer to the work

Answer 43

false

Question 44

t. result of high turnover

Answer 44

true | 131

Question 45

t. number of ways to provide trainings

Answer 45

4. 145 1-hit or miss 2-sink or swimm 3-trial & error 4-structures & schematic

Question 46

text list 4 classic indicators if training successful

Answer 46

true

Question 47

t. 4 dimensions of emotional intelligence

Answer 47

``` true 1-Self aware 2-self management 3- social aware 4- relationship management ```

Question 48

t. employee maturity does not influence leadership role

Answer 48

false

Question 49

t. situation is similar to contingency leadership

Answer 49

true

Question 50

t. communication is link between plans and actions

Answer 50

true 198

Question 51

t. communications as 4 directsions?

Answer 51

true up down sideways in & out

Question 52

t. values set organization direction

Answer 52

false

Question 53

t. there are 2 general types of communication

Answer 53

true! 202 writen & spoken

Question 54

t. effectiveness of communication depends on

Answer 54

false

Question 55

t. participator leadership needs

Answer 55

- quality relations - complex & precision of task - degree of flexibility by super & organization 181

Question 56

t. master planning comes under what basic principle

Answer 56

unity of direction 8

Question 57

t. Hershey blanchard is based on

Answer 57

type of leashership needed based on development stage of employee

Question 58

t. taft Hartley act allows supers to join unions?

Answer 58

composed of supervisors 5

Question 59

t. democratic leadership is similar to

Answer 59

consultative

Question 60

t. ways to determine training needs

Answer 60

gaps between expected & actual behavior