Client Care

Question 1

Who publishes standard appointment documents that could be used by quantity surveyors?

Answer 1

The RICS standard form of consultants appointment.

Question 2

Does the RICS publish fee scales?

Answer 2

No - there is no RICS guidance on fee levels.

There used to be however OFT requested they were removed as they were deemed to be anti-competitive and not in the public interest.

Question 3

What is a stakeholder

Answer 3

All those that have a direct, or indirect legitimate interest in the use of an organisations land, buildings or project.

Question 4

How would you appoint consultants on the clients behald?

Answer 4

Private sector

• request for proposal is issued to the sub-consultants
• They respond with a fee bid and any exclusions or assumptions.
• The client seeks clarification on whether this is reasonable.

Public sector
- Through a tender process - if the value is above £113k it must go through OJEU.

Question 5

How do you establish the stakeholders on a project?

Answer 5

Carry out stakeholder identification and analysis

Question 6

How would you establish a fee for a project?

Answer 6

Create a ‘bid book’ which will comprise of the resources needed to carry out the task, and their hourly or daily fees.

This can be included within the fee proposal with the T&Cs, Scope of Services, exclusions and assumptions.

Question 7

How would you establish the level of PI insurance cover you would need to carry if you were a sole practitioner?

Answer 7

based on previous years turnover.

Question 8

How would the client know what your complaints handling procedure is?

Answer 8

A copy should be provided with your appointment.

Question 9

PI levels

Answer 9

Minimum limit of indemnity
Firm’s turnover in the preceding year Minimum limit of indemnity
£100,000 or less £250,000
£100,001 to £200,000 £500,000
£200,001 and above £1,000,00