Client Care Flashcards
How do you encourage repeat business?
By prioritising client care
By regularly checking in on clients
By building professional relationships by providing a high standard of service
How would you define effective communication?
The process of exchanging through, ideas, opinion, knowledge and data so that a message is received and understood with clarity and purpose.
How do you identify the needs of your clients?
By taking time to listen to my client.
How does your company’s complains handling procedure differ from the RICS?
The RICS requires a minimum of 7 days to acknowledge and 28 days to investigate. My firm requires 3 days to acknowledge and 10 days to investigate.
My firms procedure also referenced alternative dispute resolution methods and advises further services to resolve the complaint.
