Client Care Flashcards
What is PII cover and what are the threshold requirements?
Property indemnity insurance cover
The minimum level of indemnity based on the firms turnover in the previous year:
Up to £100k = £250k cover
£101k to £200k = £500k cover
£201k and above = £1m
Why do you need run off cover and how long is this required?
To ensure that firms, members or clients are not exposed to financial detriments once a firm ceases to trade. It’s is required for a minimum period of 6 years post close down.
What RICS guidance is there on PII cover?
Professional indemnity insurance requirements
Effective 2 July 2019
Can you give me an example of when you have worked effectively in a team?
1) when I noticed someone in my team struggling with their workload, I asked how I could help them, if there was anything they could delegate on to me or someone else.
Can you give me an example of when you have provided a high service of client care?
When I stayed behind at work and out in some extra hours to finalise a report for my client
