Client Care (L3 only)

Question 1

What are some key acts associated with Client Care

Answer 1

• Consumer protection from unfair trading regulations 2008
• Business protection from misleading marketing regulations 2008
• Consumer rights act 2015
• Money Laundering and Terrorist Financing regulations 2022
• RICS Guidance: Stakeholder Management

Question 2

What are the principles of stakeholder management?

Answer 2

1. Communication
2. Consult early and often
3. They are only human
4. Plan it
5. Establish relationships
6. Simple not easy
7. Manage risk
8. Compromise
9. What success is
10. Take responsibility