clientele Flashcards by kristina leaning

explain

expliquer / raconter / communiquer / indiquer

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his highly personalized approach to customer relations

son approche client hautement personnalisée.

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A person having a very good rapport with people

Une personne ayant un très bon contact avec les gens

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I know how to listen

je sais ecouter

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we will have to expand our product range.

nous devrons elargir notre gamme de produits.

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our virtual models of buildings and sites are our most popular products

nos modèles virtuels de bâtiments et de sites sont nos produits les plus populaires

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a reliable product

un produit fiable

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I am going to the gym to find out about the new classes.

Je vais à la salle de sport pour me renseigner sur les nouveaux cours.

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he had no respect for me

il n’avait aucun respect pour moi

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it is necccesary that we treat our clients with respect

Il est nécessaire de traiter nos clients avec respect.

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it is important that one satisfies our customers as quickly as possible

il est important que l’on satisfasse nos clients le plus rapidement possible

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their work unit has clearly defined customer service standards

leur unité de travail a des normes de service à la clientèle clairement définies

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customer service standards

les normes de service à la clientèle

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mechanisms are in place to channel customer feedback and complaints to employees

il existe des mécanismes qui permettent d’acheminer les commentaires et les plaintes des clients aux employés

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they claim to be able to tailor the services they provide

ils prétendent être en mesure d’adapter les services qu’ils fournissent

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complaints

réclamations / plaintes

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My boss was understanding and supportive when I asked for help.

Mon patron était compréhensif et coopératif quand j’ai demandé de l’aide.

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It was refreshing to see

C’était rafraîchissant de voir

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She is an artist whose work I admire.

C’est une artiste dont j’admire l’œuvre.

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a personalized approach to customer service

une approche client axée sur un service personnalisé

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She blames herself for not acting otherwise

Elle se reproche de ne pas avoir agi autrement

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I am disappointed that I could not

Je suis déçu de ne pas avoir pu

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He is happy to have passed his exam

Il est heureux d’avoir réussi son examen

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I was disappointed not to have enough time

J’ai été déçu de ne pas avoir assez de temps

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I am sad to have failed the exam

Je suis triste d'avoir échoué à l'examen

I will be sad to have been obliged to work

Je serai triste d'avoir été obligé de travailler

I will be sad to have to work

Je serai triste de devoir travailler

I was really happy to have talked to my employees

J’étais vraiment heureuse d’avoir parlé à mes employés

I was really happy to talk to my employees

J’étais vraiment heureuse de parler a mes employés

I regret that my first day was like this

Je regrette que mon premier jour ait été comme ça

We bill him for our services

On le facture pour nos services

I'm happy that you called me

Je suis heureux que tu m'aies appelé

I'm sorry I arrived late

Je suis désolé d'être arrivé en retard

It doesn't look good

Ça n'a pas l'air bon.

Value for money

Le rapport qualité prix

we treat many patients.

on traite beaucoup de patients.

He has done an outstanding service

Il a rendu un service exceptionnel

a reliable person

une personne fiable

it is important to keep track of decisions

il est important de garder trace des décisions

There is a village beyond the river.

Il y a un village au-delà de la rivière.

be able to adapt the services they provide according to needs

être en mesure d'adapter les services qu'ils fournissent en fonction des besoins

clearly defined customer service standards

les normes de service à la clientèle clairement définies

she complained

elle s’est plainte

we complained

nous nous sommes plaints

we complain

nous nous plaignons

he complains

il se plaint

he would complain

il se plaindrait

To treat with respect

Traiter avec respect

customer satisfaction remains our priority

la satisfaction du client demeure notre priorité

can you do a service

est ce que tu peux rendre un service

I have a lot of willingness and motivation

j'ai beaucoup de volonté et de motivation

A team needs to show willingness to cooperate.

Une équipe doit manifester la volonté de coopérer.

its necessary to show empathy towards ones employees.

Il faut faire preuve d'empathie envers ses employés.

win-win solution

solution gagnant-gagnant

a warm welcome

un accueil chaleureux

it is important to admit mistakes and apologize

il est important d' admettre ses erreurs et s'excuser

Although this option was not available at that time

Bien que cette option ne soit pas disponible à ce moment-là

it is fundamental to put yourself in the client's shoes

il est fondamental de se mettre à la place du client

deal with unforeseen circumstances

faire face à des circonstances imprévues

know how to manage the unexpected

savoir gérer les imprévus

it is neccesary to keep ones promises

Il est nécessaire de tenir ses promesses.

remain calm and patient with an unhappy client

rester calme et patient face à un client mécontent

ensure that the customer is satisfied

s'assurer que le client soit satisfait

provide quality customer care

fournir un suivi client de qualité

summarize your clients' responses

résumer les réponses de vos clients

to listen to the clients

être à l'écoute des clients

it is important to use criticism to improve yourself professionally and personally

il est important d'utiliser les critiques pour s'améliorer professionnellement et personnellement

first and foremost

d’abord et avant tout

what we aim to do

ce qu'on vise faire

picky

pointilleux

My boss was understanding and cooperative

Mon patron était compréhensif et coopératif

It was refreshing to see

C'était rafraîchissant de voir

we learn a language to make ourselves understood

on apprend une langue pour se faire comprendre

We had a good weekend even though the weather was not hot

Nous avons passe un bon weekend bien qu’il n’ait pas fait chaud

I explain until it is clear

J'explique jusqu'à ce que ce soit clair.

I remember it

j’en souviens

I am interested in it

je m’y interesse

I have fun with it

je m’y amuse

we adapt to it

on s’y adapte

you get used to it

on s’y habitue

I brought them there

je les y amenés

it is mandatory to attend

c’est obligatoire d’y assister

I never thought about it

je n’y en ai jamais pense

Unpaid leave

Congé sans solde