CM flashcards
(20 cards)
When taking a telephone message at the workplace,it is best for the person to:
write the message down
A result of using teamwork in an organization is:
Increased production and output
When answering the phone at work, it is appropriate to:
Identify oneself and the company
A leaders willingness to take credit and blame for his/her actions is called:
Accountability
When addressing someone involved in a conflict:
talk to him/her in a private location
which represents ethical behavior in the workplace?
Reporting a coworker who is stealing merchandise
Why is consensus important?
group members can support a decision and move forward
which exemplifies positive communication skills at work?
Responding to memos, phone messages and e-mails promptly
When peers at work offer suggestions to correct a weakness a person should:
Consider their suggestions
When speaking to someone at work about a conflict
Use”I” messages
Which often has the most effect on the understanding of a spoken message?
Nonverbal communication
what skill helps a person follow oral directions
Listening carefully
which is a benefit of conflict
Differences are often settled
Communication skills include
Reading
when a conflict arises between two coworkers the best solution is to
Communicate with the coworker to seek a solution
to get along better with your coworkers
Listen and answer questions briefly and positively
most ethics problems in the workplace involve
dishonesty
The words “to” “from”and”subject” appear in the heading of a
Memorandum
Reading is important in the workplace because of the need to read
Instructions from the supervisor
for the employee,teamwork usually results in
Increase morale
