Code of Ethics

Question 1

maintain trust in interpreters as professionals

support the interests of collegues and profession

Answer 1

PROFESSIONAL CONDUCT

Question 2

MAINTAIN INTEGRITY

• honest and trust worthy
• account and charge for time accurately and honestly
• avoid behaviour that would bring profession into disrepute

Answer 2

PROFESSIONAL CONDUCT

Question 3

Reliable and accountable for the quality of their work

• inform consumers at the beginning of assignment about key interpreting ethics
• accept responsibility for errors or limitations
• May advertise services on condition information is factual, relevant, non-misleading or disreditable to the profession

Answer 3

PROFESSIONAL CONDUCT

Question 4

Show respect through conduct/ maintain dignity of clients and interpreting profession.

Punctual, grooming, polite, defer to clients communication choices, observe norms and protocols

Answer 4

PROFESSIONAL CONDUCT

Question 5

Do not exercise power or influence over clients through actions in or out of assignments

Answer 5

PROFESSIONAL CONDUCT

Question 6

Undertake preparation for all assignments.

Prepare adequately, brief with clients, read available documents or resources

if unable to prepare, relay this to the responsible person participating in the session

Answer 6

PROFESSIONAL CONDUCT

Question 7

Complete assignments they have accepted unless unable due to ethical reasons.

if unable to attend inform agency or person
do not delegate or take on a job as replacement unless all parties have been notified.

Answer 7

PROFESSIONAL CONDUCT

Question 8

Endeavour to secure a physical environment that enables clear access to communication as possible

Use of technology

Take breaks

Answer 8

PROFESSIONAL CONDUCT

Question 9

If working through an agency - support agency to maintain a consistent service profile.

Observe obligations
Do not take personal bookings
identify self by agency brand at beginning of assignment
do not work exclusively with one particular client

Answer 9

PROFESSIONAL CONDUCT/ PROFESSIONAL RELATIONSHIPS

Question 10

Decline gifts or favours from consumers that would create a sense of obligation or favor

Answer 10

PROFESSIONAL RELATIONSHIPS (PROFESSIONAL CONDUCT)

Question 11

Maintain constructive and respective relations with colleagues that further excellent professional practice.

Answer 11

PROFESSIONAL RELATIONSHIPS (PROFESSIONAL CONDUCT)

Question 12

Protect privacy of parties communicating, maintain the trust of consumers and integrity of profession.

Answer 12

CONFIDENTIALITY

Question 13

Bound by strict rules of confidentiality.

Answer 13

CONFIDENTIALITY

Question 14

Where teamwork is involved, confidentiality extends to all members of the team.

Answer 14

CONFIDENTIALITY

Question 15

Confidentiality does not extend where disclosure is required by law or in specific circumstances of risk of life or security concerns

Answer 15

CONFIDENTIALITY

Question 16

If discussing interpreting experiences in the context of professional development, avoid revealing details about client identity

Answer 16

CONFIDENTIALITY

Question 17

Interpreters only take on work they can expect to complete competently or that they are professionally qualified

Answer 17

COMPETENCY

Question 18

Familiarize themselves with varied contexts, terminology and institutional structures they intend to work.

Answer 18

COMPETENCY

Question 19

Interpreters represent their credentials honestly

Answer 19

COMPETENCY

Question 20

Interpreters maintain transparency about their ability to preform the work required.
Inform parties to any impediment to a faithful interpretation, eg, an error has occurred, unable to hear or understand speaker

Answer 20

COMPETENCY

Question 21

Remain faithful to the meaning of the message, and interpret the message in the manner it was intended to the best of their ability

Answer 21

ACCURACY

Question 22

Provide accurate renditions of the source utterance or text

Answer 22

ACCURACY

Question 23

To ensure equal access to all that is said or signed, interpreters relay everything that is communicated completely

Answer 23

ACCURACY

Question 24

Aim to interpret everything without omitting, adding or changing content and intent of messag

Answer 24

ACCURACY

Question 25

Aim to pass on everything, side conversations, info that may seem redundant When briefing a client, disclose how process of interpreting works and that everything will be interpreted without editing

Answer 25

ACCURACY

Question 26

Correct own interpreting mistakes

Answer 26

ACCURACY

Question 27

Manage flow of communication where possible/appropriate for accuracy Request a break if fatigued Ask speaker to slow down or pause

Answer 27

ACCURACY

Question 28

Ask for clarification as quickly as possible if needed. | Use discretion in various situations ,eg funerals, judges speeches

Answer 28

ACCURACY

Question 29

Endeavour to maintain emotions, tone, register and style of the speakers. Do not soften or enhance the force of the message conveyed

Answer 29

ACCURACY

Question 30

Remain unbiased throughout the communication exchange. Enables parties to trust interpreter is a neutral facilitator of communication

Answer 30

IMPARTIALITY

Question 31

Do not offer opinions or advice to the situation. Exceptions are when the professional judgement of the interpreter is aware of cultural issues which may be impeding communication, or wellbeing of a participant would be at risk if failed to intervene.

Answer 31

IMPARTIALITY

Question 32

Keep informed of side statements or attempts to engage in side conversations

Answer 32

IMPARTIALITY

Question 33

Disclose conflict of interest/ withdraw from assignment if objectivity is compromised Inform agency if conflict of interest Decline jobs where feelings, opinions or beliefs may make remaining impartial impossible.

Answer 33

IMPARTIALITY

Question 34

Express the message faithfully and objectively Do not express personal feelings or opinions through facial expressions or body language do not accept responsibility for accuracy or acceptability of what client says

Answer 34

IMPARTIALITY

Question 35

Establish physical and social neutrality Avoid physical contact do not relay personal information Treat al parties equally

Answer 35

IMPARTIALITY

Question 36

Maintain clear boundaries between own task of facilitating communication through message transfer, and the responsibilities of other parties in the situation

Answer 36

CLARITY OF ROLE BOUNDARIES

Question 37

If interpreter has other roles relevant to the situation, i=they are set aside. Do not switch roles unannounced

Answer 37

CLARITY OF ROLE BOUNDARIES

Question 38

Familiarise parties to the role of the interpreter

Answer 38

CLARITY OF ROLE BOUNDARIES

Question 39

Respect the professional boundaries of other participants involved in an assignmen

Answer 39

CLARITY OF ROLE BOUNDARIES

Question 40

Interpreters understand and help clients understand the difference between personal and professional interactions Establish and maintain appropriate boundaries between themselves and participants in communication events

Answer 40

CLARITY OR ROLE BOUNDARY

Question 41

If interpreter is approached by two parties for the same event, they shall notify the all parties and give first party priority to claim exclusive right of interpreting service

Answer 41

CLARITY OF ROLE BOUNDARY

Question 42

Continue to develop professional skills and knowledge

Answer 42

PROFESSIONAL DEVELOPMENT

Question 43

Interpreters enhance their skills and knowledge through continuing education and professional development throughout their careers

Answer 43

PROFESSIONAL DEVELOPMENT

Question 44

Interpreters show commitment to professional competency by holding formal qualification, and keeping their languages highly proficient

Answer 44

PROFESSIONAL DEVELOPMENT