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Coffee Flashcards

(90 cards)

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1
Q

What is the typical size of a Redbull Iced cup?

A

Typically comes in a 20oz cup, 24oz if requested (24oz is an upcharge).

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2
Q

What are the ingredients for a Redbull Iced?

A

Ice, 1 can Redbull (sugar free or regular), 2oz flavor.

Flavor included in price (can be subtracted if only can).

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3
Q

What are the additional charges for Redbull Iced?

A

Monin flavors (Cucumber, Coconut Cantaloupe, Lavender, Hawaiian Island, Mango, etc.) and for adding cream or OJ.

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4
Q

What is the size of a Redbull Blended cup?

A

Comes in a 24oz cup (which is an upcharge).

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5
Q

What are the steps to make a Redbull Blended?

A

Fill cup all the way with ice, add 1 can Redbull, 2oz flavor, blend.

Additional charge for adding cream, OJ, or Monin Syrups.

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6
Q

What is the size of a Zipfizz Iced cup?

A

Comes in a 24oz cup.

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7
Q

What are the steps to make a Zipfizz Iced?

A

Fill cup 7/8 full of ice, pour Zipfizz Powder over ice, pour cold water or club soda to mostly full, add 1.5 oz flavor, stir (leave some powder unstirred for fizz).

Price is for a plain zipfizz (no flavor); you can add syrup, cream, or OJ for an additional charge.

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8
Q

What is the size of a Zipfizz Blended cup?

A

Comes in a 24oz iced cup.

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9
Q

What are the steps to make a Zipfizz Blended?

A

Make exactly the same as a Zipfizz Iced, pack the cup completely full with ice, assemble in cup, add more ice if needed, pour in blender, and blend.

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10
Q

What are the Zipfizz flavors to memorize?

A

Berry, Black Cherry, Blue Raspberry, Citrus, Grape, Fruit Punch, Limon, Orange Soda, Orange Cream, Pink Lemonade, Pink Grapefruit, Pina Colada, Watermelon, Blood Orange.

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11
Q

What is the menu size for smoothies?

A

Menu size is 16oz, but can be made in any size.

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12
Q

What are the steps to make a smoothie?

A

Fill cup completely with ice, pour smoothie mix over ice to fill cup (Strawberry, Raspberry, Peach, Mango), pour into blender and blend.

Can add whip for additional charge or a half a banana for the price of a banana.

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13
Q

What are the key attributes of customer service at Bubblv?

A

Bubbly, Genuine, Attentive, Quick

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14
Q

What does ‘Bubbly’ mean in the context of customer service?

A

We sell caffeine and want our mood to reflect our product. It’s important to note that the best tip makers are the most bubbly!

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15
Q

What does ‘Genuine’ mean in customer service?

A

We seek to build relationships with our customers by having conversations and following up on previous interactions.

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16
Q

What does ‘Attentive’ mean in customer service?

A

Paying attention to detail is critical, enabling us to memorize customer orders and make drinks accurately.

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17
Q

What does ‘Quick’ mean in the context of customer service?

A

We won’t start timing until the second week of training, but you should practice moving quickly to meet speed goals.

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18
Q

What is the speed goal for serving drinks?

A

1 minute 30 seconds for the first drink and 1 minute for every additional drink.

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19
Q

What is an Americano?

A

Espresso Shots and Water

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20
Q

What is a Latte?

A

Espresso Shots and Milk

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21
Q

What is a Macchiato?

A

Milk with Floating Shots, most often ordered with Caramel.

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22
Q

What is a Mocha?

A

Chocolate Sauce, Espresso Shots, Milk

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23
Q

What is a Cappuccino?

A

Shots with milk and foam, with foam amount depending on customer preference (wet or dry).

Wet = 1/3 shots, 1/3 milk, 1/3 foam. Dry = Mostly foam.

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24
Q

What is unique about Cappuccino?

A

Cappuccino is a hot-only drink and blended drinks use a milk base with caffeine from powder, not shots.

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25
What other drinks does Bubblv offer?
Smoothies, Italian soda, zip, fizz, Red Bulls, bubble tea, hot tea, lemonade, Coco insider.
26
What sizes do we offer?
Boz (not only), 120z, 1602, 2007, 2407.
27
What is essential for a successful team?
Work ethic.
28
What basic knowledge was covered during the shift?
Basic iPad knowledge.
29
What was observed during the shift?
Boba and tea being made, and the till being changed over.
30
What button was rang in for credit card purchases?
The 10-cent button.
31
How many towels are used on the espresso counter?
Three towels: two wet and one dry.
32
What is the purpose of the towels on the espresso counter?
One for the counter, one for the steam wand, and one for cleaning the porta filters.
33
How many towels are aimed to be used daily between two shifts?
Seven towels.
34
What can be done with a rag to maintain cleanliness?
You can rinse out a rag to bring it back.
35
What feedback questions did the trainer ask?
What did the trainee do well today? What are the trainee's goals for their next shift?
36
What sizes are available for Bubblo Tea?
160z and 240z only
37
What is the first step in making Bubblo Tea?
Put all ingredients into shaker
38
What is the tea measurement for 160z Bubblo Tea?
Black or Green Tea to the 60z line on measuring cup
39
How much flavor is used in 160z Bubblo Tea?
1 scoop flavor
40
What is the measurement for Half n Half in 160z Bubblo Tea?
1oz Half n Half
41
How many pumps of Simple Syrup are used in 160z Bubblo Tea?
4 pumps (which is equal to 2oz) Simple Syrup
42
How much ice is used in 160z Bubblo Tea?
1 scoop of ice
43
What is the next step after shaking the shaker for 160z Bubblo Tea?
Put 1 scoop of Boba in cup
44
What do you pour over Boba in the cup?
Pour Bubble Tea over Boba in cup
45
Can you make two 160z Bubble teas in the same mason jar?
Yes, if they are the same flavor
46
What is the tea measurement for 240z Bubblo Tea?
Black or Green Tea to the 10oz line on measuring cup
47
How much flavor is used in 240z Bubblo Tea?
1.5 scoop flavor
48
What is the measurement for Half n Half in 240z Bubblo Tea?
1.5oz Half n Half
49
How many pumps of Simple Syrup are used in 240z Bubblo Tea?
6 pumps (1.5oz) of Simple Syrup
50
How much ice is used in 240z Bubblo Tea?
1.5 scoop of ice
51
What should you do if the flavor chosen is a syrup?
Simply skip the 'add powder' step, and substitute flavored syrup for simple syrup
52
What is the adjustment for Passion Fruit flavor?
Use 1% and 1 of powder
53
What is the adjustment for Pineapple flavor?
Use 1% and 1 of powder
54
What is the adjustment for Matcha flavor?
Use 3 pumps of simple syrup for 160z, and 4 pumps for 240z
55
How is Butterfly Tea made?
Use normal scoops and simple syrup, but made with water instead of tea
56
What are some Boba Tea flavors to memorize?
Blue Hawaiian, Butterfly Tea, Coconut, Cantaloupe, Classic, Honey Dew, Lavender Vanilla, Lychee, Passion Fruit, Peach, Pineapple, Strawberry, Taro, Matcha, Mango, Watermelon, Thai Tea
57
When should Tea Containers be put on shelves?
Around 10am daily to preserve fridge temperature
58
What are the sizes for a Frappuccino?
12oz, 16oz, 20oz, 24oz
59
How do you prepare a Frappuccino?
Fill cup completely with ice, fill with whole milk (leaving an inch at the top), pour into blender.
60
How much powder is needed for a 12oz Frappuccino?
1.5 scoops
61
How much powder is needed for a 16oz Frappuccino?
2 scoops
62
How much powder is needed for a 20oz Frappuccino?
2.5 scoops
63
How much powder is needed for a 24oz Frappuccino?
3 scoops
64
Can you add toppings to a Frappuccino?
Yes, you can add whip and/or drizzle for an additional charge.
65
What are some Frappuccino flavors?
Vanilla Chai, Spiced Chai, Chocolate Peanut Butter, Kona Mocha, Caramel Latte, Vanilla Latte, Java Chip, White Mocha, Vanilla Bean, Peaches and Cream, Cookies and Cream, Cotton Candy, Coconut, Coffee/Espresso, Mocha.
66
What is the preparation for Hot Cocoa?
Ask if they would like whipped cream, use steamed milk and cocoa powder.
67
How much cocoa powder is needed for an 8oz serving?
.5 scoop
68
How much cocoa powder is needed for a 12oz serving?
.75 scoop
69
How much cocoa powder is needed for a 16oz serving?
1 scoop
70
How much cocoa powder is needed for a 20oz serving?
1.25 scoops
71
How much cocoa powder is needed for a 24oz serving?
1.5 scoops
72
How much cider is needed per 8oz of water?
1 packet
73
What are the bagel varieties available?
Tomato Asiago, Jalapeno Cheddar, Everything, Plain, Blueberry.
74
How do you prepare a bagel?
Toast twice on setting 2-3, spread cream cheese or butter on one side, put sides together.
75
How is the Sausage Egg and Cheese Breakfast Sandwich prepared?
Microwave without cheese for 1 minute and 30 seconds, defrost for three seconds before cooking, add cheese after cooking.
76
How is the shredded beef burrito prepared?
Microwave on each side for 45 seconds, toast slightly, serve in a bagel bag with napkin.
77
How do you prepare oatmeal?
Use water to just cover the oats, serve with spoons and napkins inside a bagel bag.
78
What are some muffin flavors available?
Chocolate, Blueberry, Poppyseed, Seasonal.
79
What protein options are available?
Protein packs, water, flavor cake pops, funfetti, cookies and cream, chocolate chip, seasonal cookies.
80
What question should you ask when serving Italian Sodas?
"Would you like cream and whip with your Italian Soda?"
81
What are the steps to prepare an Italian Soda?
1. Flavor of choice 2. Club Soda (fill just above half way line) 3. Fill with Ice 4. Top with Cream and/or Whip per customer preference
82
What is the pro tip for flavor amounts in Italian Sodas?
Flavor amounts in Italian Sodas are DOUBLE the amount of Espresso Drinks.
83
How many pumps of flavor are needed for a 12oz Italian Soda?
12oz - 6 pumps (1.5 ounces)
84
How many pumps of flavor are needed for a 16oz Italian Soda?
16oz - 8 pumps (2 ounces)
85
How many pumps of flavor are needed for a 20oz Italian Soda?
20oz - 10 pumps (2.5 ounces)
86
How many pumps of flavor are needed for a 24oz Italian Soda?
24oz - 12 pumps (3 ounces)
87
What is the preparation for a Lotus drink?
1.5 pumps of Lotus flavor of choice 1.5oz Flavor Club soda (fill just past half way) Fill with ice
88
What should you do if a customer orders a Lotus with no flavor syrup?
They get 2.5 pumps of Lotus if a 24oz is requested.
89
What is the preparation for a 24oz Lotus drink?
2 pumps lotus 1.5oz flavor Club soda (fill just past half way) Fill with ice
90
What is the preparation for a Blended Lotus?
2.5 pumps lotus 1.5oz flavor Fill with Ice Club soda till full Blend

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