colegio victoria Flashcards
(28 cards)
why do buisness’s recruit and select?
- to replace staff who have left or been promoted
- bring in staff with new skills
- recruit more staff as buisness expand
Dissmisal
- Employee is told to leave because of bad behavior
- told to leave because the buisness dosent need an extra worker
what are market changes
- consumers taste and fashion change
- new technology being developed
- changes in consumers income
- aging population
what is induction training
-induction training to give to a new employee explining the companies activities and procedures
why join a trade union?
- improved conditions of employent
- improved worked evinroment
- job satisfaction
- financial support
- strength in number
what is a trade union?
group of workers who have joined together to ensure theyre interests are protected
what are the disadvantages in a trade union?
- cost money to be a member
- maybe forced to take action
what is the role of marketing
- identify and satisfy costumers needs
- keep customers loyal
- gather information about customers
- recognise how customers needs are changing
Marketing goals
- develop products that meet customers needs and wants
- promoting products to customers
- increase sales
- target a new market
what are changes buisnesses need to respond to?
- Globalisation Businesses can sell their products worldwide
- Better transportation allows products to be distributed all over the world
- Internet e-commerce (online shopping) allows customers to purchase goods from around the world
what are things employees need to be protected from?
- Unfair discrimination at work and when applying for job
- Wage protection (e.g. minimum wage)
- Health and safety standards
- Unfair dismissal
why might a buisness need to reduce the size of workforce?
- automation (machines replace humans)
- factory/shop closure
- business relocating
- demand for goods/services falling
- business merging
how to decide who is made redundant?
- Some workers may volunteer because they might have planned to leave anyways.
- Lenght of time worked (employees who have worked there for a long time can stay)
- Workers with good skills remain
- Worker’s employment history (e.g. behavior / performance of employee)
what is on the job training?
Experienced worker teaches new worker how to do the job.
what are the advantages of on the job training?
Advantages
- Training is cheap
- Training is specific for their job
- Work can be done while training
what are disadvantages of on the job training?
Disadvantages
- The trainer will not be getting work done.
- Training won’t be effective if the trainer is bad
what is off the job training?
Training taking place off the job (not being trained while doing job)
what are the disadvantages of off the job training?
Disadvantages
- Off the job training is expensive
- Worker may receive training paid by business and leave
- Training may not be specific for the job
leadership style
There are 3 main leadership styles – Autocratic, democratic and laissez-faire
what does the autocratic leader do?
Autocratic – Leader is in charge and gives orders to employees
Makes decision alone
Everything depends on the leader
what does the democratic leader do?
Democratic – Other employees involved in decision making
Communication between managers and employe
what does the laissez faire leader do?
Laissez-Faire – “let it be” Leader sets objectives and employees makes decision and organise their own work.
what are 3 ways to motivate workers?
Financial rewards
Non-financial rewards
Job satisfaction
why do people work?
-Money
–People
-Esteem needs
