Com 463 Midterm Flashcards
(41 cards)
What are the four changing aspects of society?
Globalization, terrorism, climate change, changing demorgraphics
Describe the story about the winery and the MBA students.
MBA students were given different stories about wine owners. One story used emotional appeal, so the students believed that the students would be more tied to their core values than the wine owners whose stories were not as sentimental.
Define the classical approach.
Specialization, division of labor, and predictability.
Fayol’s bridge / gangplank
This allows two members of an organization on the same level to communicate if they receive a managers approval
What are Max Weber’s six elements of bureaucracy?
Clearly defined hierarchy, division of labor, centralization of decision making, bureaucracy as a closed system, importance of rational rules, functioning of authorits
What are Weber’s 3 types of authority?
Traditional, charismatic, and rational legal.
What were the 2 concerns that led to the development of Frederick Taylor’s theory?
Uneven, poor quality of training and a desire for increased productivity.
Taylor’s four tenets of scientific management
- There is one best way to do every job 2. Proper selection of workers for the job 3. Training workers in the manner suggested by time and motion studies 4. There is an inherent difference between workers and managers
How does a fast food chain illustrate classical management?
Chain of command, specialization,
Define the human relations approach to management.
Prioritizes worker happiness, often by placing an emphasis on workers opinions.
What are the Hawthorne studies?
These studies looked at how different factors (temperature, lighting, isolation, etc) affected worker productivity. They do not, but attention payed to workers does (maybe)
What is Maslow’s Hierarchy of Needs?
A list of needs that people need.
Define prepotency.
This means that, in MHoN, one must fulfill the previous need before going to the next level.
Compare and contrast McGregor’s theory X and Y.
Theory X - workers are lazy, selfish, lack ambition
Theory Y - workers rise to challenges, like responsibility, are imaginative, don’t need external threats to succeed, have ingenuity
What is the Sweet & Low story?
The CEO of S&L hired women of color in NYC, paid them good wages, gave them flexible hours so they could pick up their kids from school, and kept them employed instead of changing to machine labor when he had the chance.
What is the Malden Mills story?
After a fire burned down several factories, the CEO of Malden Mills kept paying his workers their normal wages for three months. In addition, he gave them a Christmas bonus, and did not outsource jobs to save money.
Define the human resources approach to management.
This approach views workers as assets to the company that they work for, and seeks to maximize their usefulness.
What two factors led to the development of this approach?
- Human relations could not show any hard positive results
2. People were pretending to care under human relations, but only putting on a show
What are the five points on Blake and Mouton’s grid?
1,9 Country club management 1,1 Impoverished management 5,5 Middle of the road management 9,9 Team management 9,1 Authority compliance
What is Likert’s System IV?
Similar to Blake and Mouton’s grid, it rate employers on their authoritativeness vs. helpfulness. I is completely authoritative, while IV is the ideal situation (participatory)
Describe the flow and content of communication in the human resources approach to management.
The flow is in all directions, and the content includes tasks, social interaction, and innovations.
Describe the systems approach.
A company is a complex organism that must interact with other organisms and its environment to survive.
Name and describe the three concepts that comprise systems components.
They are hierarchically ordered, they are interdependent, and they have equifinality (more than one way to reach an outcome).
Describe the 4 different terms in network analysis.
Isolate (does not communicate), group member(member of their immediate department), bridge (connects two groups), and liaison (connects two groups without belonging to either).
