comm review

Question 1

To avoid Ambiguous statements one should practice the following?

Answer 1

• Use words that have a single precise meaning wherever possible
• use the best word for what you want to say
• use a noun to indicate who or what or use a pronoun that clearly always refers to one specific noun being used in the same sentence

Question 2

Maslow talks about first 4 levels in his hierachy of needs in terms of?

Answer 2

Homeostasis deficit or d-needs

Question 3

A message discrepancy occurs when?

Answer 3

The message sent and received differ in meaning

Question 4

What are the key characteristics of respectful interaction?

Answer 4

• Kindness
• treatment goals must be adapted to what they can comprehend or the method adjusted to work within their physical thereshold of pain levels
• mindfulness to not become condesending but to reflect the gentle authority that gives the client a sense of security

Question 5

Asking a client “could you describe the problems you are experiencing in your hip are”is what type of question?

Answer 5

Open question

Question 6

A practitioner asks “are you having problems digesting your food” the practitioner is using what type of question style?

Answer 6

Closed question

Question 7

There are 5 open questions which begin with?

Answer 7

Who,what,why,when,where,how

Question 8

This style of question is used when you are attempting to gain a positive reaction from the client, when either answer will be satisfactory?

Answer 8

Alternative question

Question 9

Remote communication includes ___,and important aspects of this type of remote communication are____?

Answer 9

Talking on the phone;voice clarity and sincerity

Question 10

Non verbal activity that actually influences or over rides the receivers interpretation, in an unintentional manner is a definition of?

Answer 10

Metacommunication

Question 11

there are four primary sections of a typical business letter, what is the order of these sections?

Answer 11

The opening,the body,closing,salutation and signature

Question 12

The body of a letter:

Answer 12

Clarifies and provides any additional information that the reader may require

Question 13

While it is recognized that there are several theories on human needs, a model that has been commonly used in the medical field is known as?

Answer 13

Maslows hierarchy of needs

Question 14

“i would appreciate your response as soon as possible. please feel welcome to respond to me via email. my email address is jsmith1234@1234.com” is an example of?

Answer 14

Closing of the letter

Question 15

The goal of a letter that delivers bad news should always be to convey the bad news in a way that ___any potential___emotional impact.hopefully the letter should also be perceived by the reader as both genuine and considerate?

Answer 15

Minimizes;negative

Question 16

use of industry jargon should never happen in your communication with?

Answer 16

Children clients, adults and elderly clients, friends and family of clients

Question 17

The most significant factor leading to group communication resulting in a successful outcome is?

Answer 17

Clear understanding of the groups common goal

Question 18

Potential disadvantages of working in a group include?

Answer 18

Greater expenditure of time and energy , and Potential for personality conflicts

Question 19

Example of physiological needs in Maslows hierarchy of needs is?

Answer 19

Water and sleep

Question 20

One way that one can ensure that group communication sessions take place with the minimum level of conflict is by employing the a-e-i-o-u model. The U stands for?

Answer 20

Understanding

Question 21

One way that one can ensure that group communication sessions take place with the minimum level of conflict is by employing the a-e-i-o-u model. The E stands for

Answer 21

Express your feeling

Question 22

Dr. Selyes defined stress as?

Answer 22

The internal adaptive response, to outside influences that create the internal state of arousal

Question 23

________ can involve both making decisions and using effective communication to guide and motivate group members into appropriate action?

Answer 23

Leadership

Question 24

Effective group leaders often embody characteristics associated with the 4M model of leadership effectiveness, they are?

Answer 24

Modelling leadership behaviour, motivating group members, managing group process and making decisions

Question 25

What are the principal types of questioning techniques?

Answer 25

Open questions, Closed questions,Alternative questions,

Question 26

Hierarchy of needs is a theory in psychology. In this theory esteem refers to?

Answer 26

Self esteem, confidence, achievement, respect of others,respect by others

Question 27

Modern day stress in an adult may appear as?

Answer 27

Physical and or social stress, boredom, mental stress

Question 28

A ____ is a neutral individual whose goal is to help the concerned parties resolve their differences and achieve their goals?

Answer 28

Mediator

Question 29

Argumentation can be defined as the way an individual or group advances their own position and influences others. It also includes the following:

Answer 29

Argumentation promotes understanding and critical thinking and ultimately leads to improved decision making and when presenting an argument to another individual or group, it is best to offer proof rationale or both. it is also helpful to summarize your points

Question 30

You should never use simplified descriptions of anatomically and pathologically correct terms when communicating with?

Answer 30

Insurance companies