Comms and ethics Flashcards
(25 cards)
What is the purpose of the Victims Rights and Support Act, S6?
To ensure victims are treated with courtesy, respect, and compassion
What information are victims entitled to under the Charter of Victims Rights?
Victims will be informed of available services and remedies
How often must police officers follow up with victims after an incident?
Within the first 7 days and every subsequent 28 days
What must a victim card provided by police officers include?
Officer’s name, place of duty, and event number
What role does a mediator play in conflict management?
Helps settle disputes between two parties
What is the role of a facilitator in conflict management?
Facilitates a course of action and manages situations
When is tactical communication used?
In the law enforcer role when justifiable use of force is required
What is the role of a negotiator in law enforcement?
To elicit a change in offender behavior by offering choices
What should you do if you suspect misconduct?
Report it in writing to a Sergeant or above
What defines an actual conflict of interest?
A conflict exists between official duties and private interests
What is a perceived conflict of interest?
When others believe private interests may improperly influence duties
What is a potential conflict of interest?
Private interests that could interfere with duties in the future
List the steps in managing conflicts of interest
- Identify
- Avoid
- Report
- Manage
- Monitor
Define assertive communication
Being hard on the issue, soft on the person
What is attending listening?
The way we physically and psychologically interact with the sender
What are examples of active listening?
- Pay attention
- Avoid distractions
- Provide feedback
- Respond appropriately
What types of stereotypes should we be aware of?
- Cultural
- Social
- Racial
- Gender
- Religious
What is the difference between empathy and sympathy?
Empathy involves understanding and sharing feelings; sympathy is feeling pity for someone
What is emotional empathy?
Feeling another person’s emotions alongside them
What is compassionate empathy?
Feeling another person’s emotions without taking them onboard and taking action
What is cognitive empathy?
The ability to put oneself in someone else’s place and see their perspective
What does the SELF test stand for?
- Scrutiny
- Ethical
- Lawful
- Fair
What is process corruption?
Actions done for personal gain or advantage
What is noble cause corruption?
Unlawful conduct done without thought of personal gain, justified as the ‘right’ reason
