Communicating For Success

Question 1

Effective human relations and communication skills ________, accelerate, professional growth, and help prevent misunderstandings in the work place.

Answer 1

Lasting client relationships

Question 2

When we feel secure, we act in a _____ matter

Answer 2

Confident

Question 3

People who create conflict, most likely feel what?

Answer 3

Insecure

Question 4

A good way to handle the ups and downs of human relations is _______

Answer 4

Believe in yourself

Question 5

Which of the following is not one of the golden rule of human relations?

Answer 5

Communicate from your head and problem solved with your heart

Question 6

Effective communication is defined by the act of _______

Answer 6

Sharing information between two people or more

Question 7

When you meet a client for the first time you need to be what?

Answer 7

Genuinely friendly

Question 8

When a new client visits the salon for the first time you should ________

Answer 8

Take him/her on a quick tour of the facility

Question 9

When should you do a clients consultation?

Answer 9

Before the service starts

Question 10

You should perform a client consultation _______

Answer 10

To some degree as part of every service

Question 11

What is another name for the client consultation card?

Answer 11

An intake form

Question 12

What is a question the client consultation card does not typically ask?

Answer 12

Clients age

Question 13

The client consultation card can best be described as _______

Answer 13

Client questionnaire

Question 14

How much time is recommended that you set aside for a consultation?

Answer 14

5 to 15 minutes

Question 15

To help your client make choices that reflect a personal sense of style. It is recommended that you _______

Answer 15

Research different fashion styles, and determine which best suits the client

Question 16

A person who prefers a classic style in clothing would likely want what type of look for her nails make up and hair?

Answer 16

Simple and sophisticated

Question 17

Which of these steps in the consultation process involves encouraging clients to flip through your photo collection to discuss what they like and why?

Answer 17

Show and tell

Question 18

Before the client gets to your station for the consultation, you should _______

Answer 18

Put out a variety of pictures showing different nail shapes, lengths and designs

Question 19

A primary purpose of all client consultation is to have a conversation that will clue you in on his or her needs and ________

Answer 19

Personal preference

Question 20

When using the 10 step consultation method, what should you do next after discussing the clients personal preference?

Answer 20

Analyze the clients hands and fingertips

Question 21

The clients nail history should be discussed during the ________

Answer 21

Client consultation

Question 22

Towards the end of the clients consultation, you should counsel the client on the ______ associated with a given nail style or service as well as salon and home maintenance commitments needed to keep their nails, their best at all times.

Answer 22

Work limitation

Question 23

Your reaction to situations beyond your control, and your ability to ______in the face of challenges are critical tubing, successful in a person profession.

Answer 23

Communicate

Question 24

Many salons set a limited amount of time that they allow a client to be late before they require them to reschedule. What is the common time limit?

Answer 24

15 minutes

Question 25

If you’re tardy, client arrives and you have time to take her without jeopardizing other clients appointments you should _______

Answer 25

Take her, but let her know why in a pleasant manner

Question 26

If you’re running late and you know, it will cause delays for a later client it is recommended that you do what?

Answer 26

Call the client and cancel her appointment

Question 27

If you were involved in scheduling mixup, you should _______

Answer 27

Be assertive and argue that you are correct

Question 28

If a client has a problem with the service and you cannot change what she dislikes you should ______

Answer 28

State that cannot do what she wants and return to the other clients

Question 29

When faced with an unhappy client in the a situation where you are unsure of what to do, it is recommended that you call on _______ or a salon manager for suggestions.

Answer 29

A more experience nail technician

Question 30

Why is it best to avoid the use of slang?

Answer 30

The same word can have a different meaning of cross cultures

Question 31

Mutual respect which transforms a good nail technician, into a _______ and colleague naturally follows.

Answer 31

Trusted advisor

Question 32

When interacting with your coworkers it is recommended that you ________

Answer 32

See help from someone you respect when you are at odds with a coworker

Question 33

Always remember that _____ is the best relationship builder

Answer 33

Playing

Question 34

Regardless of whether you like someone, you’re colleagues are professionals who deserve what?

Answer 34

Career success

Question 35

The salon manager is generally the person with the most responsibility regarding the _______

Answer 35

Salons overall operation

Question 36

When interacting with the salon manager, you should _______

Answer 36

Be open to constructive criticism

Question 37

A periodic review of an employees behavior and activities. Important to the salon is called ______

Answer 37

An employee evaluation

Question 38

Many beauty professionals do not take advantage of the crucial communication opportunity with their supervisor to discuss what?

Answer 38

Future advancements

Question 39

At the end of evaluation performance review meeting ______

Answer 39

Thank the manager for the feedback and guidance

Question 40

As the time you review draws near, it is recommended that you ________

Answer 40

Perform a self-evaluation on yourself

Question 41

A fundamental factor in human relations involves a person sense of _______

Answer 41

Security

Question 42

When you believe in yourself, you trust your judgment, ______, and stick to what you believe is right

Answer 42

Uphold your values

Question 43

You can communicate through words, voice, inflections, facial expressions, body language, or what

Answer 43

Visual tools

Question 44

Clients are coming to you for services and paying you for your expertise which means you need to ______ every time they come to see you.

Answer 44

Court them

Question 45

Clients with a dramatic style generally ______________

Answer 45

Choose nail designs that demand greater attention