Communication

Question 1

What’s involved in Non-Verbal Listening? (SOLER)

Answer 1

S = squarely face the client
O = open posture 
L = lean toward the client 
E = eye contact 
R = relaxed or natural behaviours

Question 2

The following are components included in _____:

• Client demographics (genogram)
• Referral data
• Therapy session notes
• Test results
• Case planning and formulation
• Supervision records
• Discharge records

Answer 2

Record Keeping

Question 3

The following are essential for _____:

• Values
• Empathy
• Respect
• Genuineness

Answer 3

Therapeutic Relationships & Alliance (VERG)

Question 4

Responding to clients involves? (SQRE)

Answer 4

• Summarising
• Questioning
• Reflection
• Empathetic responding

Question 5

The following are considerations before writing a …

• The audience
• Is it a reasonable request?
• Your areas of competency
• Have you seen the documents you’re referencing?
• Payment up front (if required)
• It’s okay to say ‘no’
• Subpoenas can be refused with evidence

Answer 5

Report Writing Considerations