Communication Flashcards
communication
A process of interaction between people in which symbols are used to create, exchange, and interpret messages about ideas, emotions, and mind states
effective, ineffective, no communication
effective
- self awareness
- is learned
- should be authentic
- both parties exchange
ineffective communicaiton
- incomplete
no communication
- nothing is shared
Linguistic communicaiton
verbal exchange of words
Paralinguistic communication
non-lexiconic exchange of symbols, as through eye contact, gestures, and facial expressions:
- body language
metacommunication
factors that form the context of the message such as internal personal complication, environment, mood…
is the major attributes of communication learned?
yes
What is the process criteria of communication?
Use of symbols - words, gestures and facial expressions
transmission between sender and receiver
complementary exchange - both communicating
context - relationships, mental and physical status, experience, internal and external factors
what is the difference between complex model of communication vs. basic communication theory?
complex model - used in nursing
- perception, interpreted, mutually negotiated meaning
basic communication theory - does not represent the complexity of communication, sender receiver, message
to be effective communication what must it have? 5
precise
accurate
appropriate terminology
grammar
verbal and written
interprofessional
with other professionals
intrapersonal
inside ones self
interpersonal
with others
What is communication competence?
communication should be professional within all intrapersonal, interpersonal, and interprofessional
what is a EHR
electronic health record - legal documentation between health care teams
What is the exemplars to communication?
- Interpersonal communication: therapeutic communication
- Interprofessional communication: SBAR
- Group communication
- Motivational Interviewing
