COMMUNICATION

Question 1

What are the 3 kinds of communication?

Answer 1

Verbal - Spoken or written word
Nonverbal - Body language
Affective - Feeling tone (mood or emotion)
Truly honest communication integrates verbal, nonverbal, and affective communications so they all express the same message

Question 2

What are barriers to effective communiction?

Answer 2

Failure to perceive client as an unique individual, Failure to recognize levels of meaning in communication, Using cliché and automatic responses / false reassurance, Interrupting, Giving advice, Belittling feelings, Giving inappropriate approval or disapproval, Requiring an explanation, Defending, Changing the subject

Question 3

what are techniques of good communication?

Answer 3

Using broad opening statements, Reflecting, Open-ended questions, Sharing observations, Acknowledging client’s feelings, Use of silence, Giving information, Clarifying, Validating