Communication Flashcards
What percentage of communication is verbal?
7%
What percentage of communication is non-verbal?
93%
What percentage of non-verbal communication is facial expression and body language?
55%
What percentage of non-verbal communication is vocal tone?
38%
Give examples of non-verbal communication
- Facial expression
- Posture/body position
- Proxemics/haptics
- Eye contact
- Appearance
- Paralanguage
Give examples of one-way forms of communication
- Brochure
- Flyer
- Website
- Advertisement
- Letter
- Fax
- TV
- Radio
Give examples of two-way forms of communication
- Telephone
- Face-to-face
- Video consultations
- Video conferencing
- Social media
- Text
What is the linear model of communication?
No opportunity for feedback
Describe the Shannon-Weaver model of communication
- A sender
- An encoder
- A message
- A channel
- A decoder
- A receiver
What is the interactive model of communication?
Two-way method with feedback which is slow and indirect
What is the transaction model of communication?
Two-way method with feedback which is fast and direct
What are the different modes of communication?
- Electronic
- Written
- Verbal
- Non-verbal
- Face-to-face
What are closed questions good for?
- Give you facts
- Easy to answer
- Quick to answer
- Keeps control of the conversation with the questioner
What are open questions good for?
- Asks the respondent to think and reflect
- Gives you opinions and feelings
- Hand control of the conversation to the respondent
What are the 6 factors necessary for effective communciation?
- Environment
- Interpersonal skills
- Framing of questions
- Knowledge
- Time
- Patience
