Communication

Question 1

Communication Models

Answer 1

Encode, transmit, decode. The message is coded int o symbols, text, or sound to transmit to the receiver.
Interactive communication model: perception on the message. Are we on the same page? Actively ask for interaction and feedback.

Question 2

Communication (Skills, Methods)

Answer 2

Multiple ways to administer communication. Goal is to prevent misunderstandings.

Question 3

Push & Pull Communication

Answer 3

Push: sending something out - letters, members, reports, voicemails, etc.

Pull: stakeholders can pull content at their own discretion, such as a web portal, self paced learning, lessons learned, knowledge repositories.

Question 4

5 C’s of Communication

Answer 4

1. Correct grammar and spelling
2. Concise expression and elimination of excess words
3. Clear purpose and expression directed towards the needs of the reader
4. Coherent, logical flow of ideas
5. Controlling flow of words and ideas