Communication

Question 1

What are the 5 MODES of communication

Answer 1

•Verbal messages
•Non verbal messages
•Facial expressions
•Posture
• Gesture

Question 2

Communication through words or language

Answer 2

Verbal messages

Question 3

Communication through body language

Answer 3

Non verbal messages

Question 4

Ultimate conveyor of non-verbal messages

Answer 4

Facial expression

Question 5

Give clues that betray feelings and reactions not expressed in words

Answer 5

Facial expression

Question 6

It support contradict or disguise the verbal messages

Answer 6

Facial expression

Question 7

“Muscle of the face are connected directly to the skin allowing for fine motor control of _________ ________ to communicate the subtlest of messages”

Answer 7

Facial expressions

Question 8

Radiates warmth and friendliness

Answer 8

Smile

Question 9

Sadness, disapproval

Answer 9

Frown

Question 10

Fear, impending tears

Answer 10

Quiver

Question 11

Anger

Answer 11

Snarl/Pout

Question 12

Demonstrate interest, concern, sadness, dishonesty or sincerity

Answer 12

Eyes

Question 13

Windows of emotion such as anger, happiness, sadness, and fear

Answer 13

EYES

Question 14

May indicate anxiety, relaxation, and positive or negative self-image

Answer 14

Posture

Question 15

Standing straight and tall usually indicates confidence

Answer 15

Posture

Question 16

Often indicates depressed tired or bored individuals

Answer 16

Slumping

Question 17

Leaning forward indicates what?

Answer 17

INTEREST

Question 18

Leaning backward my paint to?

Answer 18

Aversion, rejection or a lack management

Question 19

__________ such as shrugging the shoulder, waving the hand, tapping the feet, shaking the head all add to verbal communication

Answer 19

Gesture

Question 20

Might indicate to the client that the nurse does not accept or has no interest in what the client has to say

Answer 20

Crossed arm

Question 21

Looking repeatedly at a watch or a clock tells the client the nurse does not have time to spend

Answer 21

Gesture

Question 22

Is powerful vehicle for communication and is arguably under utilized in today’s modern medical world where machines and medication are the order of the day

Answer 22

Touch

Question 23

Can be used to soot and comfort

Answer 23

Touch

Question 24

Can establish rapport and therapeutic bond between nurse and client

Answer 24

Touch

Question 25

Touching someone is an old age demonstration of?

Answer 25

CARING

Question 26

Despite the best intention _______ can be also perceived as intrusive or hostile

Answer 26

TOUCH

Question 27

Uniforms can demonstrate professionalism and inspire confidence but at the same time they may be perceived as symbol of superiority hindering interpersonal connection

Answer 27

Physical appearance

Question 28

Using communication for the purpose of creating a beneficial outcome for the client

Answer 28

Therapeutic communication

Question 29

Hallmark of nurse

Answer 29

Client relationship

Question 30

Is non-judgemental and client centered

Answer 30

Therapeutic communication