Communication Flashcards Preview

Business Studies > Communication > Flashcards

Flashcards in Communication Deck (25):
1

Objectives of communication

Information must be received by the intended person

Information must be understood

The person must accept the information

The person must take action

2

Internal communication

Communication takes place inside a friend or an organisation
Example: intercom, school, newsletter

3

External communication

The communication that takes place between organisation and people outside of the organisation

4

Forms of communication

Oral communication
written communication
visual communication

5

Oral communication

Involves communicating with spoken words

Examples: face-to-face
telephone
intercom
radio
meetings
conferences

6

Advantages of oral communication

Fast
mistakes corrected immediately
quick to reach agreement
feedback immediately

7

Disadvantages of oral communication

Some people do not listen carefully
there is often no record

8

Written communication

Involves writing
Examples:
Letters
email
noticeboard
newsletters
text message
reports
memos
newspaper

9

Advantages of written communication

Record can be read one's own pace (reread)
easier to remember

10

Disadvantages of written communication

Slow feedback
too much written material is difficult to handle

11

Visual communication

Involves presenting information in the form of pictures
Examples: television
Internet
DVDs
chart
presentations
Graphs

12

Advantages of visual communication

Easy to understand
easy to remember
comparisons can be made easily

13

This advantages of visual communication

Will need another form of communication to make sense

14

Choosing a method of communication

Cost
speed
destination
confidentiality
record

15

Benefits of effective communication

-Plans and objectives will be achieved
-Organisation is more successful because complaints and order are dealt with
-workers will feel important
- Problems are solved quickly
-Good name among the public

16

Meetings

Meetings occur when to when more people come together-
to give and receive information
To discuss and solve a problem
For different groups to cooperate
Do you make decisions

17

Pictograms

You to present numbers or quantities in a picture form

18

Video conferencing

When people attend a conference in one venue can listen to and see a speaker in another venue from any distance away on screen

19

Presentation

Set of slides containing pictures text sounds and graphs

20

Companies involved in communication

An post
RTÉ
Eircom

21

An post

Mail service
parcel post
express post
free post
business reply service
publicity post

22

Eircom

Telephone network
call answering service
call waiting
call forwarding
free phone

23

RTÉ

Radio service
television service
advertising medium
Aertel

24

Public relations officer

Person who is responsible for the communication between the firm and the public is the public relations officer (PRO)
-Responsible for all press releases
-the launch of new production by the company organise television and radio publicity arrangements for the firm to take part in exhibition and retriever

25

Communication

Communication is the transfer of information views and ideas from one person to another