Communication Flashcards

1
Q

Process that allows beings to exchange information

A

Communucation

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2
Q

Non-verbal elements of communication

A

Paralanguage

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3
Q

Study of paralanguage

A

Paralinguistic

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4
Q

Person who transmit message

A

Sender

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5
Q

Actual format of communication effort

A

Message

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6
Q

Vehicle by which message is sent

A

Mode of transmission

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7
Q

Target of the message

A

Receiver

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8
Q

How the receiver translate the message

A

Decoding

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9
Q

What type of things are communicated

A

Content

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10
Q

Dimensions by whom

A

Source

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11
Q

Dimensions in which form

A

Form

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12
Q

Dimension through which medium

A

Channel

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13
Q

Dimension to whom

A

Destination/receiver

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14
Q

With what kind of result

A

Purpose/pragmatic aspect

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15
Q

Flows along organizations line of authority

A

Formal communication

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16
Q

The message is towards a higher level

A

Upward communication

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17
Q

Message toward a lower level

A

Downward communication

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18
Q

Message at the same level of hierarchy

A

Lateral communication

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19
Q

Outside the organizations formally authorized channels

A

Informal communication

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20
Q

Anyone can tell something informally to anyone else

21
Q

Information transmitted without basis and unverified

22
Q

The physical setting

A

Environment

23
Q

Placement of ones in relation to someone

A

Body placement

24
Q

Persons attitude clue

25
Frequent movement to express approval
Hand gestures
26
A look on a persons face
Facial expression and movement
27
Aspects of the voice such as pitch
Voice tone
28
Wearing one best business attire
Clothing, dress, appearance
29
Build rapport with another person
Mirroring
30
Physical barriers
Distance Time Efficiency
31
Studies denotation and connotation of words
Semantic
32
Greek means "together" "Arrangement" Study of rules that govern structure of sentences
Syntax
33
Bridging the explanatory gap between sentence. Study how context influences the interpretation
Pragmatics
34
Exact dictionary meaning
Denotation
35
Context and non verbal message associated with aword or phrase
Connotation
36
Describing oneself as honest Understanding ones own feeling and attitude and the reason
Self concept
37
RT must depend on what he sees
Nonverbal communication
38
RT must be aware of differences in verbal and non verbal communication
Cultural variation
39
Most important responsibility of the RT as communicator
Developing a harmonious relationship
40
Introduce yourself and explanation of procedure
Establishing communication guidelines
41
Physical distance between RT and patient
Reduce
42
Very vital to both patient and RT
Listening
43
Short period of silence
Using therapeutic silence
44
Expressing a feeling , RT must understand
Responding to underlying message
45
useful to communication technique
Rastating the main idea
46
Reflecting back to the patient the main idea allows him to explore his own feelings
Reflecting the main idea
47
What is being said but is not sure that he has received the message clearly
Seeking and providing clarification
48
What you perceived to your patients feeling
Making observation
49
Asking open-minded question that allow patient to expand his answers
Exploring