Communication and Documentation Flashcards
(206 cards)
What is the only way to ensure understanding?
acknowledgement of receipt of the info is the only way to know that communication has taken place
What is the best kind of communication?
face to face communication
What should be hard wired into every discussion involving patient care?
the opportunity to ask questions
When is asking questions particularly important?
- hand offs
- time outs
- patient education
- verbal orders
What should we do to help prevent the misunderstanding that typically precedes a patient error?
clarifying that information
the joint commission has identified what as a critical patient safety issue?
effective communication
What about the perioperative environment can influence the accurate intake of info and discourage dialogue to clarify unfamiliar terms, which can cause errors in the delivery, receipt, acknowledgement, or documentation of patient care?
the stressful, high-paced perioperative environment
What prevent the observation of visual and nonverbal cues?
masks
What can discourage staff from asking questions or speaking up about a potentially unsafe practice?
the hierarchical structure of the operating room, with its top-down method of info delivery
Are monitors, equipment, radios, and alarms an issue?
yes they add to the ambient noise level
What are 11 possible squelae to ineffective communication?
- adverse events
- preventable errors
- avoidable readmissions
- procedural delays
- inappropriate treatments
- increased costs
- increased length of hospital stay
- inefficiencies
- omissions in care
- wasted resource s
- stressful work environments
- other negative patient experiences
What are 4 ways that RN’s can share pertinent information accurately and efficiently with other members of the interdisciplinary team?
- tools
- hand offs
- safe verbal order practices
- debriefs
The use of standardized tools for communicating pertinent infromation on the status of the patient improves what?
the transmission and quality of the information being communicated, thus affecting patient outcomes
What can tools be used as a guide for?
a guide to communicate important information to incorporate in the design and implementation of safe and effective patient care
What are 4 frequently used tools in the perioperative setting?
- SBAR
- I PASS THE BATON
- SWITCH
- SURPASS
What does SBAR stand for?
Situation, Background, Assessment, Recommendation
What does I PASS the BATON stand for?
Introduction, Patient, Assessment, Situation, Safety Concerns, (the) Background, Actions, Timing, Ownership, Next
What does SWITCH stand for?
Surgical procedure, Wet, Instruments, Tissue, Counts, Have you any questions
What does SURPASS stand for?
Surgical Patient Safety System
As the patient travels through the phases of the surgical experience, what are used?
hand offs
What do handoffs do?
they are used to communicate information from a health care provider in one setting to a provider in another setting or to a home caregiver to ensure the continuity and safety of the patient’s care
What does the quality of handoffs do?
has a direct effect on patient safety and optimal patient outcomes
When should hand offs occur?
always occur at a change of shift or during relief of personnel
What is one of the most important communication tools available to protect the patient from surgery on wrong site or side?
the Joint Commissions’s Universal Protocol