Communication and Negotiation Flashcards
Types of communication?
Verbal
Written
Body Language (non verbal communication)
Benefits of good communication?
- Articulate vision and project success criteria
- Report project progress and status
- Engage with stakeholders
- Encourages collaborative working / good working relationships
What happens if you use the wrong method of communication?
- Misunderstanding / confusion
- Incorrect message received
- Adversarial relationships
- Time delays
- Unforeseen costs
- Contractual issues
- Stress / frustration
What must you consider when selecting a communication method?
- Who the target audience are – technical or layman terms?
- Time – is it urgent
- Format - Does it need a written record / paper trail? Complaint or formal minutes
- Message – active or passive
What are the barriers of effective communication?
- Verbal - tone of voice, clarity, language barriers, what we don’t say (silence!)
- Jargon/technical language - who is your audience, will they understand technical terms or do you need to use simple and use non-technical/lay language?
- Emotional/cultural barriers
- Recipient is disinterested or not paying attention
- Timing of the communication
- Physical barriers, e.g. arms folded, hand over mouth
- Differences in perception/viewpoint
- Prejudice/bias
- Differing expectations
- Interruptions - noise, physical distractions
- Location - can’t physically meet in person
- Attitude/mood
- Poor listening skills
- Assumptions/prior experience
- Ambiguity
- Context
Give me an example of when you have communicated effectively?
Provided a dashboard report on a monthly basis to the client to report to the programme board. High level of progress in month, key risks, changes, cost
Chairing weekly meetings with the project team
Can you explain to me how communication may assist in avoiding a conflict?
• Good communication can avoid conflict by:
o Reducing the likelihood or error, misunderstanding or misinterpretation
o Communicating key objectives and deliverables
o Encouraging collaboration, building working relationships
What tools do you commonly utilise for communication?
Reports
MS Team since
