Communication Barriers Flashcards

1
Q

Language

A

Words that people use become barriers to communication.

Words can have different meanings to different people. Resulting in a message being interpreted in several ways.

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2
Q

Jargon

A

Sometimes words cannot be understood because they are too technical. Examples are ‘win-win’

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3
Q

Discriminatory language

A

Sexist, racist or other words that discriminate against any group of people will block effective communication. Business should therefor avoid such language.

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4
Q

Filtering

A

Occurs when a sender manipulates information so the receiver will see it more favourably.

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5
Q

Improper attitude

A

Some employees may feel inhibited from speaking freely.

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6
Q

Information overload

A

Is an excess of information causing the reader to become overwhelmed and confused. Example is a manager receiving 600 corporate messages every day.

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7
Q

Communication barriers

A

Are anything that distorts or interrupts the message and it’s meaning. Such as jargon.

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