Communication Chapter Flashcards
(17 cards)
One-to-one interaction between two people?
Interpersonal
Self-Talk / Occurs within an individual?
Intrapersonal
Interaction with an audience?
Public
Interaction with a small number of people?
Small group
Interaction with healthcare team through a portal?
Electronic
Motivates one to communicate with another?
Referent
One who encodes and one who decodes the message?
Sender & Receiver
Content of the communication?
Message
Means of conveying and receiving messages?
Channels
Message the receiver returns, which indicates whether the receiver understood the meaning of the sender’s message?
Feedback
Factrors that influence communication?
Interpersonal variables
The setting for sender-receiver interactions?
Environment
Occurs before meeting the patient?
This is when you plan for the interaction
Pre-interaction phase
When the nurse and the patient meet and get to know each other?
Assess health status and form contract to specify who will do what.
Assess, diagnose, plan.
Orientation phase
When the nurse and the patient work together to solve problems and accomplish goals?
Encourage and help patient with goals, then take action to meet those goals; Use therapeutic communication to facilitate successful interactions.
Implement.
Working phase
Occurs at the end of a relationship?
Evaluate goal achievement, reminisce about the relationship, separate from the patient by relinquishing responsibility for his/her care
Termination phase
What is the SOLER method when communicating with patients?
Sit facing the patient; Observe an open posture; Lean towards the patient; Establish and maintain intermittent eye contact; Relax
