Communication Competency- A Focus On Patients And Providers

Question 1

What makes a competent patient generally, from patient point of view?
(3)

Answer 1

Information provision
Information seeking
Preparedness (task-oriented, focus on messages)

Question 2

What makes a competent patient generally, from a provider point of view?
(3)

Answer 2

Information provision
Information seeking
Preparedness (task-oriented, focus on messages)

Question 3

How much did they agree on the occurrence of patients’ competent behavior during an interview?

Answer 3

Nope. Not at all.

Question 4

Looking at actual discourse, did the patient actually demonstrate what patients and providers consider competent communication?

Answer 4

No. Absolutely not.

Question 5

Communication is a “_____.”

Answer 5

Core clinical skill

Question 6

Doctors’ interpersonal and communication skills correlate with improved _____

Answer 6

Health care outcomes.

Question 7

A doctor performs _____ interviews during a career.

Answer 7

160,000-300,000

Question 8

_____ represents a significant step toward defining methods for teaching communication skills competencies.

Answer 8

Rider & Keefer

Question 9

3 General Communication Compentencies

Answer 9

Create and sustain a therapeutic and ethically sound relationship with patients.

Use effective listening skills and elicit and provide information using effective non-verbal, explanatory, questioning, and writing skills.

Work effectively with others as a member or leader of a health care team or other professional group.