Communication Competency- A Focus On Patients And Providers Flashcards
What makes a competent patient generally, from patient point of view?
(3)
Information provision
Information seeking
Preparedness (task-oriented, focus on messages)
What makes a competent patient generally, from a provider point of view?
(3)
Information provision
Information seeking
Preparedness (task-oriented, focus on messages)
How much did they agree on the occurrence of patients’ competent behavior during an interview?
Nope. Not at all.
Looking at actual discourse, did the patient actually demonstrate what patients and providers consider competent communication?
No. Absolutely not.
Communication is a “_____.”
Core clinical skill
Doctors’ interpersonal and communication skills correlate with improved _____
Health care outcomes.
A doctor performs _____ interviews during a career.
160,000-300,000
_____ represents a significant step toward defining methods for teaching communication skills competencies.
Rider & Keefer
3 General Communication Compentencies
Create and sustain a therapeutic and ethically sound relationship with patients.
Use effective listening skills and elicit and provide information using effective non-verbal, explanatory, questioning, and writing skills.
Work effectively with others as a member or leader of a health care team or other professional group.