Communication Process Flashcards
(23 cards)
- Process of passing information and understanding from one person to another.
- Process by which message or information is sent from one place or person to another, or the message itself.
- Exchange of information and the expression of feeling that can result in understanding.
- Process of sharing information, especially when this increases understanding between people or groups.
Communication
Noun words, meaning common, commonality, or sharing
Communis
Verb, meaning make something common.
Communicare
From Latin Communis and Communicare
Communication
Basic elements of communication
《 ——————— Feedback 《————————-
Sender-》Encoding -》Message -》Decoding -》Receiver
Channel
|
| Noise |
Forms of communication
- Verbal
- Aural
- Non-verbal
- Written
- Visual
Forms of communication that define sounds, language, and tone of voice
Verbal
Forms of communication that define listening and hearing
Aural
Forms of communication that define facial expressions, body language, and posture
Non-verbal
Forms of communication that define journals, emails, blogs, and text message
Written
Forms of communication that define signs, symbols, and pictures
Visual
Oftentimes, our meaning gets lost, twisted, or misunderstood because we haven’t been specific in our communication or we haven’t asked clarifying questions.
Importance of effective communication
It enables the receiver to understand our message correctly, thus removing the misinterpretation that would lead to conflicts or arguments.
Effective communication
This is crucial when communicating with others one on one, in groups or teams, or when making a professional presentation to an audience.
Effective communication
Five principles of communication
- Be aware of your communication with self and others.
- Use and interpret verbal messages effectively.
- Use and interpret nonverbal messages effectively.
- Listen and respond thoughtfully to others.
- Adapt messages to others appropriately.
• Being present vs. Being mindless during conversations
• Effective communicators are “present”
• Ineffective communicators are “mindless” or “thoughtless” and say/do things they will later regret.
Be aware of your communication with self and others.
There are two awareness involves in being aware of your communication with self and others
- What motivates the person to communicate?
- How does the person perceive the situation?
It asked
What is language?
What is language used in communication?
How important is it to be at least bilingual?
Use and interpret verbal messages effectively
Non-verbal communication aka body language includes facial expressions, eye behavior, gestures, posture, etc.
What people see if often more memorable than what they read or hear.
Some body language are understandable with other culture, while other are culture-specific.
EX: SMILING VS. MAKING EYE CONTACT
Use and interpret non-verbal messages effectively.
Consider needs, motives, desires, and goals of others
What are they telling you?
What are they not telling you?
Other-oriented
How to be OTHER-ORIENTED?
• Ask relevant questions.
• Paraphrase the other person’s message.
• Making non-verbal responses such as leaning forward, nodding the head, or making eye contact.
• other-oriented - Consider needs, motives, desires, and goals of others
What are they telling you?
What are they not telling you?
• Ask relevant questions.
• Paraphrase the other person’s message.
• Making non-verbal responses such as leaning forward, nodding the head, or making eye contact.
Listen and respond thoughtfully to others.
• No more ONE-SIZE-FITS-ALL approach.
• Tailor-fit the message to the audience:
- Composed the message in a way that will make sense to the audience.
- Put your feet in the others person’s shoes.
- Adapt the other person’s personality.
Adapt messages to others appropriately
