Communication, Public Relations, & Problem Solving Flashcards
Communication
A variety of intentional behaviours consisting of speaking and acting.
- Communicate with other people, talking and response.
- Build someone up and empower them and opposite tear someone down.
- Keep people informed; gather feedback
- SHOULD be honest
Clearing Communication Lines
Steven Covey
- Attitudes: caring, open-minded.
- Behaviours: listen, begin with common point.
Barriers to Communication
- Physical noise
- Distance and time (cell phone)
- Spatial arrangement (between desks)
- Organizational distance
- Source of the message
- Distraction
Barriers to Communication
- Lack of Common Knowledge
- Lack of concentration on the listener
- Information overload: more info than you can retain in a short time
- Gobbledygook (sound important/technical jargon)
- Perceptual readiness: emotionally charged through something that happened negatively.
- Semantics: use of words
- Social Media
Effective NON-VERBAL Communication
- Physical Appearance
- Posture
- Gestures
- Body Position
- Touching
- Facial Expression
- Voice Characteristics
Sport Communication
- All methods used by a sport organization to proactively deliver it’s key messages to a diverse universe of constituencies
- Stakeholders
Media
- T.V.
- Radio
- Internet
- Press Releases
- Media Guides
- Photography/Videography
Communication in Organizations
- Policy Handbooks
- Newletters
- Bulletin Boards
- Corporate Blogs
Community/Public Relations
- Portray the organization in a positive manner
- Positive impact
Public Relations
- PR audit
- What we think
- What they think
- What’s the difference
- Adopt policy to diminish difference
Thomas and Kilmann’s Conflict Management Style
Accommodating
- High concern for others, low concern for self
Avoidant
- Low concern for others & self
Assertive
- High concern for others & self
Aggressive
- Low concern for others, high concern for self.
Compromising!
Multi-generational Workplaces
Baby Boomers (1945-1964)
Gen X (1965-1980) - increase in expectations, good at the trades.
Gen Y (1980-1995) - most email usage
Millennials (1996-present)
- lazy, entitled…
Problem Solving
- a situation that reduces or could reduce the effectiveness of the organization, or a situation that disrupts operations.
- take corrective action to meet objectives.
Routine Vs. Complex
- Routine: rules for doping, you get a positive test there are consequences.
- Complex: sending, receiving game plans from opponents.
Problem Solving Methodology
- Define and Clarify the problem
- Identify the decision Objectives
- List, categorize and analyze all relevant information.
- all details up & around to the event. - Identify any road blocks
- Generate possible Alternatives
- Select Best 2 or 3 alternatives
- Make descision
- Implement decision
- Evaluate
Group Decision Making
Three C’s
- Conflict
- what to do in a situation, heated argument.
- Consideration
- all views were entertained & respected
- Closure
- someone ultimately responsible for the decision
- ability for conflict and consideration has happened
Benefits of Involving Others
- Gather and analyze larger amounts of relevant info.
- Members have more understanding of problem
- Improved membership support of the decision.
- Less difficult implementing decision
Challenges
How important is the quality of the decision
How much do others have to support or commit
Timeframe for making final decision
S.L.E.E.P.E
Social
Legal
Economic
Ethical
Political
Educational
Alternate Forms of Dispute Resolution
- Negotiation
- between the parties involved, without council.
- try to work out a solution they are both satisfied with (offers and counter offers)
- resolves much faster - Mediation
- decide on someone to assist
- Does not make decision, help parties communicate better
- May provide possible solutions. - Arbitration:
- agree on objective 3rd party to hear case
- decision is binding
Communication Through Meetings
Why meeting?
- Planning
- Disseminating
- Solving Problems
Planning Steps for a Successful Meeting
- Purpose and Objectives
- When, Where & Who
- Plan the Agenda
- Send out notification
- Select a chair
- Conduct the meeting
- Prepare the minutes and the tasks
- Evaluate
Ineffective Meetings
- Not enough time to review
- Not enough member participation
- Poor time management
Parliamentary Procedures
A set of rules for conduct at meetings. Allows everyone to be heard and make decisions without confusion.
Robert’s Rules of Order:
- Majority decides
- Thorough discussion before action.
- Discuss one thing at a time.
How Meetings Work
- Member express themselves in the form of moving motions.
- A motion is a proposal that the entire membership take action or stand on an issue
- Motion Actions
1. Call to order
2. Second motions
3. Debate motions
4. Vote on Motions
