Communication Skills Flashcards Preview

Hm Study Guide > Communication Skills > Flashcards

Flashcards in Communication Skills Deck (27):
1

Communication

Highly complicated verbal or nonverbal interaction between individuals

2

Customer

Someone who makes purchases

3

Client

Anyone for whom a service requiring some degree of confidentiality is provided

4

Active Listening

Listening carefully to what they are saying and as questions to get to the root of their requests

5

Contact Point

The physical location to which a customer goes to obtain a service

6

Attitude

The tendency to move toward a situation or away from it

7

Skill

Ability to do something well as a result of talent, training, or practice, or a combination of these

8

Verbal

Speaking in a good tone, volume, and intensity will help to clearly convey a message.

9

Nonverbal

Facial expressions, physical proximity, gestures, and voice tone are all part of the language, which has an impact on your interaction.

10

Acceptance

The patient has found peace with diagnosis or prognosis

11

Anger

Looks for cause or fixes blame

12

Bargaining

The wish for extension of life, or later for relief of pain

13

Bereavement

State of having suffered a loss by death

14

Coping

Adjusting to or solving challenges

15

Denial

Person cant believe diagnosis or prognosis

16

Depression

Sense of great loss of the impending loss of being

17

Empathy

The ability to imagine oneself in another's place and understand the others feelings, desires, ideas, and actions

18

Grief

The emotional feeling of pain and distress that a person experiences as a reactions to loss

19

Hospice

Philosophy of care for the dying and their families

20

Morgue

A place where the bodies of deceased persons are kept

21

Mourning

The outward, social expression of grief due to loss

22

Mortality

Number of deaths in a given time or place

23

Palliation

Relief of symptoms when cure is no longer possible, treatment is provided solely for comfort

24

Postmortem

After death

25

Sympathy

An affinity, association, or relationship between persons or things where one thing affects the other

26

Terminal illness

Leading to death, unhealthy condition of the body, no chance of recovery

27

Rigor Mortis

Stiffness or rigidity of skeletal muscles after death