Communication skills

Question 1

Process of transmitting information, ideas, thoughts, feelings or opinions between two or more participants

Answer 1

Communication process

Question 2

This is the part that conceptualizes the message and sends it

Answer 2

Sender

Question 3

This is using verbal or non-verbal methods to put the information into a message

Answer 3

Encoding

Question 4

Medium through which the message is conveyed

Answer 4

Channel

Question 5

Person for whom the message is intended or targeted

Answer 5

Receiver

Question 6

When the receiver interprets the message in the best possible manner

Answer 6

Decoding

Question 7

Ensures that the message was sent correctly and the receiver has received it

Answer 7

Feedback

Question 8

Barriers or alterations in communication.

Answer 8

Noise

Question 9

Mom (through phone) please clean you room, son!

Message

Answer 9

Please clean your room, son!

Question 10

Mom (through phone) please clean you room, son!
Son: What? (Over music at the club)
Sender:

Answer 10

Mom

Question 11

Mom (through phone) please clean you room, son!
Son: What? (Over music at the club)
Receiver:

Answer 11

Son

Question 12

Mom (through phone) please clean you room, son!
Son: What? (Over music at the club)
Noise:

Answer 12

Music at the club

Question 13

Mom (through phone) please clean you room, son!
Son: What? (Over music at the club)
Feedback

Answer 13

What?

Question 14

Mom (through phone) please clean you room, son!
Son: What? (Over music at the club)
Channel

Answer 14

Phone

Question 15

What can the sender do for the receiver to understand better?

Answer 15

Rephrase.

Question 16

Verbal communication makes up _ of the message

Answer 16

10%

Question 17

Non-verbal communication makes up _ of the message

Answer 17

90%

Question 18

Everything surrounding the message, culture, time, place, situation

Answer 18

Context

Question 19

The encoding should be

Answer 19

Clear

Question 20

We should take care of _ depending on the context

Answer 20

Language
Emotions
Time
Signals
Non-verbal communication

Question 21

One thing to change could be

Answer 21

Picking the right time and context depending on the importance of the message

Question 22

VC:

Voice

Answer 22

Tone
Volume
Emotions
Speed
Pronunciation

Question 23

VC:

Empathy

Answer 23

Summarizing
Repeating
Questioning
Paraphrasing

Question 24

NVC:

Body language includes:

Answer 24

Nodding
Smiling
Posture
Facial expression 
Eye contact

Question 25

What can complicate communication, besides noise, on a day to day basis?

Answer 25

Making assumptions with no FEEDBACK

Question 26

Smiling, frowning and blinking are

Answer 26

Facial expressions

Question 27

Hand movements, nodding, clapping

Answer 27

Body language or KINESICS

Question 28

Rolling eyes, looking face to face or at the floor are part of

Answer 28

Eye contact

Question 29

Crossing hand, straight or bent down

Answer 29

Posture

Question 30

Closeness

Answer 30

Proxemics

Question 31

Intimate

Answer 31

Touching to 30cm

Question 32

Personal

Answer 32

30cm to 1m

Question 33

Social

Answer 33

1m to 2m

Question 34

Public

Answer 34

2m to 3.5m

Question 35

Sweating, tics, biting lips, nervous laughter indicate

Answer 35

Physiological changes

Question 36

Three filter test

Answer 36

True Good Useful

Question 37

Posture indicates

Answer 37

Interest

Question 38

The eyes show

Answer 38

Emotions

Question 39

He made the three filter test

Answer 39

Socrates

Question 40

This affects heavily how the message is sent depending on the situation

Answer 40

Emotions