Communication station Flashcards
1
Q
Comm station checklist
A
- my name is…
- do you need support
- what do you already know
- acknowledge, say sorry
- appreciate limited time, not ideal
- attempt to get through as much…
- we can make another appt
- what would you like to talk most about
- address each point
- summarize discussion
- provisional plan
- follow-up - further discussion
- encourage to write down questions
- consumer liaison formal feedback
- assure future care won’t be compromised
2
Q
Birth trauma review checklist
A
- pt to describe experience
- acknowledge experience
- apologize for experience
- offer consumer experience service
- explain indication
- explain risk of alternative
- discuss baby’s condition & outcome
- RFs for postnatal depression
- physical check
- document discussion
- follow-up for debrief
- referral to services
(PF, PT, psychosocial)
3
Q
Bad news - SPIKES for pt or support person
- for ca dx
- for adverse outcomes
- for surgical complications
- for anomaly dx
- for declining ix/rx
A
- Setting/Support
- Perception - what, why
- Info - e.g. risks/cx/mx/f/u plan
- Knowledge - clarify understanding
- Empathize - say sorry
- Summarize, follow-up, 2nd opinion
+/- senior staff involvement
+/- notify HOU
+/- incident reporting
+/- referral to consumer liaison
