Communications Flashcards
(25 cards)
Communication definition
The importing or exchanging of info by speaking, writing or using some other method
What is internal communication
Consists of messages that are sent between people that work for Same business
What is external communication
Refers to messages being sent to people who don’t work within the business
Some ways to communicate
Letters
Email
Text
Presentation
Phone convo
Meeting
What does it have to be for effective communications to take place
Accurate Be on time
Up to date Be precise and as short as possible
Relevant
Presented in a form that the receiver understands
Why is effective communication important
Creates a good corporate image
Better informed customers
Staff motivation improves
Poor communication consequences
Low efficiency
Low morale
Mistakes
Decreased motivation
What is an agenda
Sent to those attending meeting before it starts contains a list of topics to be discussed at meeting
Agenda will detail
Date
Time
Location
Minutes of last meeting
Topics
What does minutes mean
Word processed record of discussions decisions and actions taken in meeting
What are types of digital communication
Social media
Websites
Internet
Video conferencing
Email
Social media in communication adv
Connecting
Speed
Contact
Disadvantage of social media in communication
Info over,old
Competitors
Negative comments
Privacy
Website comm adv
Can sell 24/7
can communicate with wider audiences
Not face to face
Costs
Website comm disadvantages
Cost to construct
Website optimisation
Cost to stuff
Intranet adv
Easy economical and fast
Instant info
Reduces travel
Easier communication
Intranet dis
Risk of loss of privacy
Lots of emails
Less interaction
Video conferencing adv
Costs
Less carbon footprint
Save time
Can link anyone
Video conferencing dis
Cost of equipment
Reliant on internet
Less personal
Voice over internet protocol (VOLP) adv
Costs
Easy
Low initial investment
Flexible
No geographical restraints
VOLP Dis
Performance issues
Needs good internet
Email adv
Convienent
Saves time
Can send 24/7
Eco friendly
Perm copy
Dis for email
Time consuming to read
Info overload
Spam
Viruses
Impact digital technology has on business communication
Professional image
Better decision making
Lots of resources
Availability of intranet
Easier advertisement
