Communications Flashcards
(20 cards)
10 communication skills
Written and oral
Active listening
Non verbal
Feedback
Respect
Confidence
Clarity
Honesty
Friendliness
Body language
Oral
Speaking clear , consistent, and without misinterpretation
Written
Document patient note doctor notes
Active listening
Paying attention to the speaker
Engaging with them , remove distractions, clarifying questions.
Making them feel heard
Non verbal
Body language, posture , gestures, eye contact
Feed back
Understanding , giving and taking feedback , willingness to learn , adapt , accept constructive criticism
Respect
Being polite, having patients , active listening , letting other speak and knowing when to initiate convo. Or respond
Confidence
Shows your sure about your words , actions, decisions
Clarity
Using right words and correct terms
Honesty
Confidence to accept mistakes and take responsibility
Friendliness
 don’t go overboard to let others know you are friendly, warm smile, genuine greeting, wishing a good day
Body language
 facial expressions, body posture, eye movement and touch it happens without even noticing
Effective communication in the workplace
Ability to exchange and create a free flow on information with an among your coworkers
Learn to listen
Clear speaker and active listener for effective communication to happen more patience than listening
Notice nonverbal cues
When someone is talking, they’re saying more than their body language paying attention to your own nonverbal lineage when you speak and those around you
Practice, oral communication
Paying attention to the content of what you say
Thank you for you speak
Have a clear idea to help get your point across
Get to the point
Be brief but specific
Consider other perspective
Take other perspectives into account
Tips to improve with snake skills
Focus on speaker avoid all distractions ask clarifying questions summarize the speakers words
