Communicaton Flashcards
(15 cards)
Types of communication and systems we use:
- ) Blocking
- ) Filtration
- ) Empathy
Blocking
When the nurse responds with noncommittal and/or generalized answers. (closed responses)
Filtration
Filtering out some part of intended communication that is essential to correct understanding
Empathy
Ability to mentally place oneself in another person’s shoes
Most common method of communication we use today
- ) Emailing
2. ) electronics
Describe communication process:
- Sender
- Message
- Method
- Receiver
- Feedback
- Then sender becomes receiver
About communication
- Who relays the message
- What is the message
- In what way is the message relayed
- To whom is the message relayed
- With what effect is the message relayed
Why don’t we always listen?
- Framing an answer while other person is still talking
- Environmental disturbance
- Concerns or worries block absorption of conversation
- Attempts to continue work leading to inattention
- Ineffective engagement
- Peculiar mannerisms
Different ways of trying to communicate
- Verbal, nonverbal
- Assertive, aggressive, passive, passive-aggressive
o Feel guilty, feel sorry, feel confused…. How are they used
o Identify methods (above)
Understand what straw man (communication)
Person’s position on a topic is misrepresented
Red herring
Introduction of an irrelevant topic in order to divert attention away from the issue
Assertive
- Pronounce basic rights without violating the rights of others
- States wants, needs, desires, and feelings using objective and direct comments
- Preferred communication for nurses
Passive
- Influenced or acted upon without acting in return
* Uses apologetic words with hidden meanings, seems disconnected and fails to say what is meant
Types of listening
- Paraphrasing
- Reflecting
- Open questioning
- Acknowledging
- Summarizing
- Framing
- Reframing
Examples of questions to ask patient… appropriate means of communication
• Develop trust
