Company Officer #1-500 Flashcards
(500 cards)
1
Q
Humility and Respect
A
New company officers should adopt an appropriate level of _____ for those they supervise to make the transition to officer less difficult
2
Q
Start tight, then go light
A
A new company officer should remember that is easier to start applying policies and procedures strictly and then ease the restrictions than to become strict after initially being lenient?
3
Q
The transition from follower to leader:
A
occurs over time and requires many personal changes and adjustments.
4
Q
common characteristics of Nims
A
common terminology modular organization common Communications unified command structure, incident Action Plan
5
Q
A person who leads or directs a unit. is called:
A
Leader
6
Q
Workplace satisfaction
A
Which of the following BEST describes the outcome of good decision-making skills for a company officer?
7
Q
a new officer must
A
understand the importance of the position. Recognize the challenges, expectations, opportunities and commitment. Know the responsibilities and the duties. Act in an ethical manner.
8
Q
A person who is responsible for directing the performance of other people or employees is called:
A
Supervisor
9
Q
command
A
act of directing, ordering, and controlling Resources by virtue of explicit legal, agency, or delegated authority
10
Q
Unit
A
Level 1 Officers must administer the organization’s policies, procedures, and orders at which level?
11
Q
Personnel Safety
A
The company officer’s MOST important task is to ensure:
12
Q
NFPA 1021
A
Fire officer standard
13
Q
When subordinates express _____ the need for authoritative leadership, may take a secondary role in favor or addressing the concerns.
A
Safety Concerns
14
Q
Command Staff is made up of
A
public information officer safety officer and liaison officer
15
Q
562
A
How many federally recognized Native American tribal governments are within the United States?
16
Q
633
A
How many officially recognized bands of Aboriginal Peoples of Canada
17
Q
section
A
organizational level having responsibility for major functional area of an incident management includes operations planning Logistics Finance information and intelligence
18
Q
______ are subjective, based on emotions, not facts and can be difficult to overcome.
A
Perceptions
19
Q
NFPA 1001
A
Firefighter standard
20
Q
Expected to execute the orders of superior officers
A
Which of the following BEST illustrates the concept of the company officer’s role as subordinate?
21
Q
The public may judge the entire organization through the actions of the company officer
A
Which of the following statements MOST accurately reflects he concept of the company officer as public servant?
22
Q
NFPA 1041
A
Fire instructor standard
23
Q
An individual who accomplishes organizational objectives through effective and efficient handling of materials and resources is called:
A
Manager
24
Q
Branch
A
organizational level having functional Geographic responsibility for major segments of incident operations organizationally located between section and division or group
25
First People
The Aboriginal Peoples of Canada are also known as
26
Ethical
_____ conduct BEST describes the concept that takes on great importance when the company officer becomes a role model.
27
NFPA 1021 item 5.1.1
general prerequisite knowledge to fire officer 1
28
The common organizational structure used in the fire and emergency services is _______ which is defined as having an uninterrupted series of steps or a chain of command.
Scalar
29
unit
organizational level within the sections that fulfill specific support functions such as resources documentation demobilization and situation units within the planning section
30
Volunteer
____________ firefighter staff approximately 70% of fire and emergency services organizations
31
Mutual Aid Box Alarm System (MABAS)
An agreement between the fire and emergency response agencies of Northern Illinois and Southern Wisconsin that involves participating communities to maintain a predetermined level of staffing, use the incident command system, use common terminology and operating procedures, and operate on a common radio frequency during mutual aid incidents is known as?
32
task force
any combination of resources assembled for a specific Mission or operational assignment
33
The order of rank and authority in the fire and emergency services is called:
Chain of Command
34
Items included in NFPA 1021 5.1.1
department's organizational structure. run area. SOPS. Budget. Info and recordkeeping. Fire prevention codes. management rights. trends, politics, and tech affecting the fire service. agreements in force. Policies and procedures.
35
Responsibility
Which of the following BEST describes the concept a company officer should apply when deciding on his or her own actions, as well as the actions of subordinates?
36
are appropriate to the situation
A company officer promoted from within an organization must develop leadership skills that:
37
The first contact with all fire department customers are?
Company officers
38
Those who deliver services to the public or external customers; functions include fire suppression, EMS, inspections, education and investigations are called:
Line Personnel
39
Strike Team
set number of resources of the same kind and type that have an established minimum number of personnel
40
Emergency Management Assistance Compact (EMAC)
The US Congress created ________ in 1996 as a national disaster relief compact to link the resources of each state. The compact is designed to provide wrap and inflexible deployment of aid to the stricken area
41
Mutual Respect
In volunteer, combination, or industrial organizations, _____ is essential for the success of the employer and employee if an exchange of supervisory roles is necessary.
42
filling the position of company officer requires:
competency as a leader, ethical behavior, supervisory skills that many new officers will have to develop.
43
Those who provide support to the line personnel or internal customers; typical functions are training, logistic, and personnel administration are called:
Staff Personnel
44
NFPA 1561
standard for fire department Incident Management System
45
Level II
The International Association of Fire Chiefs divides fire officer ranks into four levels in his professional development model. Which of these levels would be a managing fire officer (i.e. battalion district in assistant chiefs)?
46
Will my superiors be pleased with the outcome
Regarding ethics, there is a three-step check a fire officer can do to determine whether an act or behavior is ethical. Which of these does not is not part of that 3 step check list?
47
a formal written Incident Action Plan
will be required for long-duration events
48
This term elates to the empowered duties of an official to perform certain tasks.
Authority
49
New officers should adopt
the appropriate level of humility and respect for those they supervise in order to make the transition to officer less lengthy and difficult.
50
suffer
Without appropriate understanding of the relationship between the new officer and unit members, the unit will MOST likely:
51
The duplication will create resentment
Which of the following scenarios is MOST likely to occur when new officers attempt to duplicate behaviors of previous officers?
52
The company officer performs many functions including, but not limited to:
providing leadership. acting as a role model. giving advice. providing representation for members to the administration. seeking to resolve interpersonal conflicts. counseling/coaching. directing the work to ensure readiness.
53
Decisions are made by one person at the top of the structure; Works well in very small organizations, such as an individual fire company.
Centralized Authority
54
incident size up considerations
Life Safety incident stabilization property conservation
55
Basic needs. Affiliation. Self-esteem. Self gratification.
Hey commonly encountered variety of unethical behavior is lying. There are four main reasons for lying. Use the acronym B.A.S.S. to remember these
56
accept praise and honors with modesty
To overcome personal changes, the BEST course of action for a new officer to consider is to:
57
The company officer's most important task:
Is to ensure the safety of the unit's personnel.
58
True or False: Accountability for decisions is almost always centralized.
TRUE
59
size up begins when
the alarm sounds
60
Confucius
In western civilization, the ethical axiom known as the Golden Rule states to "do unto others as you want them to do unto you." Which philosopher is this attributed to?
61
1) Emergency response 2) preparation for emergency response 3) organizational duties
The first line supervisor should characterize activities into three levels of priority
62
fire fighting tactics was written by
Lloyd Layman
63
Decisions are made at a lower level (delegation) with the effects of the decision reported through the structure.
Decentralized authority
64
unit members rely on the company officer's
knowledge and skills as a leader and supervisor
65
Family members
Which of the following individuals would MOST likely place unrealistic expectations of time and attention on the company officer?
66
Apply appropriate supervisory techniques
Which of the following approaches can MOST effectively help a new company officer take advantage of the opportunities of becoming an officer?
67
supervisor
a person who is responsible for directing the performance of other employees
68
True or False: Decision making authority should be delegated to the highest level possible.
False. Decision making authority should be delegated to the lowest level possible.
69
Probabilities range from:
things that are not known for certain but based on the known facts are likely to happen
70
Groupthink
A pattern of thinking that includes self deception, peer pressure, and conformity to group ethics and values is known as
71
educational opportunities
A company officer's responsibilities to subordinates include providing:
72
leader
a person who leads or directs a unit
73
Which type of authority allows for the expeditious handling of most matters, but may result in duplication of effort?
Decentralized Authority
74
own situation
set of facts that is known about the overall incident situation.
75
Specific. Measurable. Attainable. Realistic. Timely.
A company officer should remember the acronym SMART when trying to meet the objectives of the organization.
76
Forming
At this stage of the 4-stage development model, employees are initially uncertain of their roles in the group. They are not certain they can trust or work with other members
77
scene control begins with
the first arrived in company officer establishing command
78
What type of system should be established to ensure accountability and study the effects of the decentralized decision?
A review system
79
what must the company officer balance while fulfilling assigned objectives?
acceptable level of risk to the unit
80
evaluating personnel performance
The human resources management aspect of a company officer's duties includes:
81
directly proportional
The success of any fire and emergency services organization is _____ to its community involvement.
82
Company officers are both a supervisor and?
a subordinate
83
What is the process of providing subordinates with the authority, direction and resources needed to complete an assignment?
Delegation
84
Hot Zone
area where resolving the problem takes place. only Personnel who are directly involved in disposing of the problem are allowed
85
Norming
At this stage of the 4-stage development model, the group establishes and adheres to its own set of norms and values. Members become closer and more cohesive
86
demographics
Knowledge of community _____ is essential to a company officer.
87
Admin expects the company officer to?
supervise the unit and effectively complete assigned duties. Is also expected to represent the admin and ensure compliance with policies rules and regulations.
88
Concerns with delegating tasks can be alleviated through a ______ that builds knowledge, skills, abilities and trust.
Training program
89
warm Zone
area immediately Outside The Hot Zone for personnel who are directly supporting the work being performed by those in The Hot Zone.
90
Storming
At this stage of the 4-stage development model, conflict may result as members jockey for informal leadership or attempt to exert their own influence over the group. It is imperative to reduce the amount of time spent in this phase.
91
Performing
At this stage of the 4-stage development model, the supervisor works to maintain team spirit as the group accomplishes its objectives. The group is a true team with leadership shared by all members
92
cold Zone
zone that includes the command post rapid intervention crew public information officer Rehabilitation area and staging areas
93
This principle states that each subordinate must have only one supervisor.
Unity of command
94
cost and consumption monitoring
A company officer's understanding of administrative duties is BEST illustrated through:
95
Any criticisms or questions about policies or orders:
should be discussed privately with the administration, not in public.
96
fire and life-safety inspections
Understanding and applying the jurisdictions's building and fire codes BEST describes the company officer's responsibilities in:
97
non-emergency circumstances provide the CO with what opportunity?
the opportunity to make a positive impression with the public
98
The process of going around a link in the chain of command to deal with an issue is called ____.
Sidestepping
99
the greater the temperature differences between the objects
the more rapid the transfer rate
100
Adjourning
Regarding certain projects, a fifth stage is added to the development process. During this stage, members discuss and debief the project upon its end. This is known as
101
allocate resources to control the incident
When delivering emergency services, the company officer's MOST applicable task is to:
102
Company officer's should consider the fire service to be oriented to what?
customer service
103
This is the organizational principle that allows workers to report to more than one supervisor without violating the unity of command principle;
Functional Supervision
104
conduction
physical flow or transfer of heat energy from one body to another through direct contact or an intervening medium
105
Program (or Project) Evaluation and Review tool (PERT)
This is a statistical tool used in project management that is designed to analyze and represent the tasks involved in completing a given project
106
convection
transfer of heat by the movement of heated fluids or gases usually in an upward Direction
107
I see dirt inside elevators= Identify. Select. Design. Implement. Evaluate.
A planning model is a five step approach to problem-solving
108
Leadership challenges for the new company officer
officers must begin to cultivate the leadership skills needed to ensure that a unit operates safely, effectively, and efficiently.
109
This refers to the number of subordinates and/or number of functions that one individual can effectively supervise.
Span of control
110
Emergency service delivery
The Incident Safety Plan (ISP) is developed as part of which of the following company officer duties?
111
uninterrupted
The scalar structure has a(an) _____ series of steps or chain of command.
112
Ethics challenges for the new CO
Ethical conduct takes on greater importance because the officer is a role model for subordinate members of the unit, peers, and even the public.
113
The NIMS-ICS mode is based on a span of control of one supervisor to____ subordinates or functions with an optimum of ____.
3-7, 5
114
radiation zone
transmission or transfer of heat energy from one body to another body at a lower temperature through intervening Space by electromagnetic waves
115
US Coast Guard
The planning people approach known as Operational Planning "P" was originated by what military organization
116
up from the bottom
In the scalar structure, feedback and information is transmitted:
117
Supervision challenges for the new CO
company officer level supervision may be the most difficult type of supervision one can encounter. The move from being supervised to supervising while still under higher officers can be overwhelming.
118
This consists of dividing large jobs into smaller tasks to be assigned to specific individuals.
Division of labor
119
pyrolysis
thermal or chemical decomposition of fuel because of heat, General generally resulting in the lower the ignition temperature of the material.
120
6-18 months
Most fire and emergency services organizations have probationary periods that usually last
121
All members of the organization
Eliminating an unfavorable environment and preventing sexual harassment is the responsibility of ________ of the organization
122
fuel controlled
when sufficient oxygen is available, fire development is controlled by the fuels characteristics and configuration.
123
Work groups may be created based on:
Type of task. Geographical area. Time of year/season. Available resources and skills specialization.
124
by external and internal customers
The separation between line and staff personnel is an organizational concept that divides duties in what manner?
125
Responsibility challenges for the new CO
A new officer must assume not only responsibility for his or her own actions, but is not responsible for the actions of subordinates
126
staff or line personnel
Company officers may report to:
127
Authority challenges for the new company officer
officers must learn what authority is legitimately assigned to the position and how to apply it in a fair and equitable manner.
128
This is the functional division of the lowest level of local government.
Municipal
129
ventilation controlled
when fire develops within a compartment it reaches a point where further development is limited by the available oxygen supply.
130
Title VII
Protections against a hostile work environment are protected under _______ of the Civil Rights Act of 1964
131
centralized and decentralized
What are the two types of decision-making models?
132
Relationships will change because of?
the officer's new found authority as will the perception that others have of an individual who recently was a peer.
133
This is a political subdivision of a state, province, or territory for administrative purposed and public safety.
County (Parish)
134
thermal layering or heat stratification
tendency of gases to form into layers according to temperature
135
Level II Fire Officer
According to NFPA 1021, the responsibility for formal performance of valuations rests with the Level________ Fire Officer?
136
Federal fair labor standards act
What requires employers to maintain accurate records of hours worked, which is one of the main reasons that specific requirements for duty exchanges are included in labor/management agreements?
137
neutral plane
the interface of the hot and cooler gas layers at the opening.
138
County fire and emergency services organizations generally protect _____ that contain large populations.
Large areas of unincorporated land
139
Relationship between peers and friends will shift
to a supervisor and subordinate relationship.
140
The leader's span of control may be exceeded
Which of the following reasons BEST describes why centralized decision-making authority may not work well in large organizations?
141
The Chief
In an organization with centralized decision-making authority, who holds the final accountability for the decisions made?
142
When subordinates voice safety concerns on a call:
the need for authoritative leadership may take a secondary role in favor of addressing the concerns
143
Designated geographical area where fire protection is provided, usually through a supporting tax, or an area where fire prevention codes are enforced.
Fire district (also called fire protection or regional fire authority)
144
piloted ignition
moment when a mixture of fuel and oxygen encounters an external heat source with sufficient heat energy to start the combustion reaction.
145
Avoiding. Accommodating. Forcing. Negotiating. Collaborating.
What are the five methods of resolving conflict?
146
for which personnel have been given authority
In a decentralized model, decision-making authority is limited to only those tasks:
147
In instances where one expects their friendship to allow them special privileges?
the officer may need to take a more authoritarian approach to establish the new relationship.
148
Generally, fire districts operate under _____ who represent the residents of the district. The district is established through a vote of people living in it
A board of trustees or commissioners
149
Auto ignition temperature
minimum temperature to which a fuel in the air must be heated in order to start self-sustained combustion.
150
Accommodating
Of the methods of right solving conflict, what usually results in a lose-win situation?
151
Avoiding
Of the methods of resolving conflict, what usually results in a lose-lose situation?
152
flashover
when all expose combustible services and objects within a compartment have been heated to their ignition temperature and ignite almost simultaneously
153
The term given to an area that lies outside of taxpayer supported/funded jurisdictions.
No man's land
154
attempting to duplicate the personality and behavior of the previous officer:
can create resentment and loss of respect for the new officer
155
Gives freedom to concentrate on other areas of responsibility
Which of the following is a potential benefit for upper management personnel when using the decentralization of authority?
156
Delegation of authority
Which of the following is the process of providing subordinates with the authority, direction, and resources needed to complete an assignment?
157
making sweeping changes to a unit can:
be unsuccessful and cause the unit to suffer
158
Generally, state/provincial emergency fire suppression companies are for what types of fires?
Forest, wildland and urban interface fires.
159
elements of flash over
transition in fire development, rapidity, compartment, ignition of all exposed surfaces
160
Forcing
Of the methods of resolving conflict, which one usually results in a win-lose situation
161
opportunities to challenge subordinates with tasks
When delegating authority and ensuring the assigned employee is capable of doing the job, officers should look for:
162
Expectations that may be the most difficult to over come are?
Internal expectations
163
Common techniques for extending the organization's budget include:
Funding only the minimum number and type of resources needed, relying on mutual, automatic, or outside aid, and implementing alternative staffing procedures (call back, overtime, station closures.)
164
two factors the make flashover
the fuel must generate enough heat energy to develop flashover conditions and second factor is ventilation
165
Negotiating.
Of the methods of resolving conflict, it is used most often during labor union agreements
166
1. Passive. 2. Aggressive. 3. Assertive.
Each generally accepted conflict management style is based on the concern for the other party and oneself. These concerns result in 3 types of behavior
167
roll over on one's back
condition in which the unburned fire gases that have accumulated at the top of a compartment ignite and Flames propagate through the hot gas layer or across the ceiling.
168
Reciprocal assistance from one fire and emergency services agency to another during an emergency, based upon a prearranged agreement; generally made upon the request of the receiving agency is called:
Mutual aid
169
Approaches of a successful Transition.
Communicate effectively. Supervisory techniques. Manage effectively. Command presence. Leadership style. Respect for others. General loyalty. Positive role model. Have a code of ethics. High standards. Value diversity. Praise accomplishments. Listen. Commit to training. Remain humble.
170
describe the task and its relationship to the overall goal or objective
When assigning a task during the delegation of authority, the company officer should:
171
unity of command
An employee that follows the last order received without performing the previous order is MOST likely indicative of a problem with the:
172
start tight, go light policy
it is easier to start applying policies and procedures strictly and then ease restrictions rather than to become strict after initially being lenient.
173
A Written agreement between two or more agencies to automatically dispatch predetermined resources to any fire or other emergency reported in the area covered by the agreement. These areas are generally located near jurisdictional boundaries or in jurisdictional "islands."
Automatic Aid
174
rollover occurs during what fire stage
growth
175
1. Classify/identify the problem. 2. Define/diagnose the problem. 3. Determine the right response/appropriate conflict management style. 4. Determine alternative options. 5. Convert the decision to an action. 6. Test the action against desiring come how come.
What are the six steps of conflict resolution?
176
Chain of command
Which of the following is known as the path of responsibility from the top to the bottom of the organization and vice versa?
177
Company officers have responsibilities to all of the following:
subordinates. organization. public. profession. family. themselves.
178
Assistance from agencies, industries, or fire departments that are not part of the agency having jurisdiction over the incident.
Outside Aid
179
Backdraft
instantaneous explosion of Rapid burning of superheated gases that occurs when oxygen is introduced into an oxygen-depleted confined space. the stalled combustion resumed with explosive force.
180
Educate
The main purpose of discipline is to?
181
Backdraft occurs at what stage
decay
182
It is always done in writing
How does corrective action differ from preventive action?
183
Outside aid is similar to mutual aid except that ____?
Payment, such as per response or annual fee, rather than reciprocal aid is made by one organization to the other.
184
Categories listed in NFPA 1021
human resources management. Community/government relations. Administration. Inspection and investigation. Emergency service delivery. Health and safety.
185
Unity of Command
Which of the following BEST describes what is broken when a subordinate sidesteps the immediate supervisor and takes a problem to a higher officer?
186
Destructive
Sidestepping can be seen as _____ to organizational unity and cohesiveness.
187
Job Performance Requirements (JPRs)
job performance requirements, which are divisions of NFPA 1021 categories.
188
Planning, organizing, directing, and controlling in order to coordinate the efforts of the unit to accomplish objectives is what leadership trait?
Supervisory ability
189
smoke explosion
unburned fuel gases come in contact with an ignition source
190
Collaborating
Of the methods of conflict resolution, this usually results in the best solution to the conflict
191
Chain of command
Company officers should instruct subordinates in the proper method of handling problems through which of the following methods?
192
Manager
Individual who accomplishes organizational objectives through effective and efficient handling of material and human resources.
193
Making decisions quickly and effectively is what leadership trait?
Decisiveness
194
smoke explosions generally occur
away from the fire
195
1. Informal interpersonal. 2. Oral. 3. Written. 4. Incident scene communications.
The four most common forms of communication within fire and emergency services are?
196
1. Sender. 2. message. 3. receiver. 4. feedback to the sender. 5. interference.
The five basic elements of interpersonal communication are?
197
Class C fires are
Electrical fires
198
Using logic and reason in making decisions is what leadership trait?
Intelligence
199
Report to more than one supervisor
Functional supervision is an organizational principle that allows workers to:
200
The success of any fire and emergency services organization is directly proportional to:
it's community involvement
201
Communicate with each other
In order for functional supervision to work well, supervisors must:
202
These are essential to all fire officers
Knowledge of community demographics and cultural diversity. The services provided by the local Authority. The means of processing public requests.
203
Demonstrating self-confidence when making decisions is what leadership trait?
Self-Assurance
204
Class D fires are
Combustible, reactive metals, sdium, potassium, magnesium.
205
10-codes
Clear-text (plain English) should be used to replace what type of radio communications?
206
There is no absolute rule
What is the rule for determining how many subordinates or functions one person can effectively supervise?
207
What must a level 1 fire officer do at the unit level?
Administer the organization's policies, procedures, and orders. the officer observes the application of these and recommends changes to them as necessary.
208
Accomplishing goals and objective with a minimum of supervision is what leadership trait?
Initiative
209
thermal properties of a compartment include
insulation, heat reflectivity, retention
210
1. Learning. 2. Relating. 3. Influencing. 4. Playing. 5. Helping.
The five general purposes for interpersonal communication are?
211
fuel load
total quantity of combustible contents of a building, space, or fire area. also called fire load.
212
1. Engage in dual perspective. 2. Take responsibility for personal feelings and thoughts. 3. show respect for the feelings and thoughts of the other person. 4. try to gain accuracy and clarity in speaking. 5. be aware of any special needs of the receiver. 6. Avoid speaking or addressing a problem while angry or emotional.
The following guidelines will help company officers hone their verbal communication skills
213
Gaining additional responsibility/influence within the organization is what leadership trait?
Desire for professional success
214
A worker's mistake could result in injuries or fatalities
Which of the following is the BEST reason for reducing the effective span of control?
215
Level 1 fire officer assigned to fire and life safety inspections must:
understand building construction. Understand and apply the AHJ's building/fire codes. Identify types of hazards and fire protection systems. Apply fire and life safety regulations to all types of occupancies.
216
Delegate authority properly
The span of control may be exceeded when an Incident Commander fails to _____ at an incident.
217
Initial fire cause determination:
May be the responsibility of the level 1 officer when assigned to a fire suppression incident.
218
Applying consistently a set of morals or values to the decision-making process is what leadership trait?
Integrity
219
modern trusses are generally spaced
24 inches apart
220
55% body language. 38% vocal tone and inflection.
Nonverbal communication transmits 93% of any message. _______ % is body language while __________ % iis vocal tone and inflection
221
Helps prevent duplication of effort
Which of the following is the BEST explanation of why division of labor is important to the fire and emergency services?
222
Duties of the company officer in determining initial fire cause determination. Preserve the evidence. Interview witnesses and emergency personnel. Notify a fire investigator.
Secure the incident scene.
223
Being secure in the leadership position is what leadership trait?
Personal security
224
a list of strategic goals for an incident
r, e, c, e, o, v, s
225
1. Attending. 2. Understanding. 3. Remembering. 4. Evaluating. 5. Responding.
What are the five components of listening?
226
who established the 2 in 2 out rule
OSHA
227
1. Persuasive. 2. Informative. 3. Instructional.
The primary types of formal speeches and presentations for company officers include
228
Determining an effective order of action to achieve a desired outcome is what leadership trait?
Sense of priority
229
duties of the company officer for salvage and overhaul at a potential crime scene.
Notify appropriate LEA. Designate crime scene. Maintain security of the scene until fire investigation personnel arrive.
230
Unit personnel positions must be clearly defined
Which of the following factors must be in effect in order for the principle of division of labor to be effective?
231
Cross-training
Which of the following should be provided so that personnel are able to perform a variety of tasks with proficiency?
232
Upon arrival the first arriving company officer must develop and initiate what?
the Incident action plan, the incident safety plan, and establish the Incident command system.
233
Having a dream or concept of the way things can or should be is what leadership trait?
Vision
234
confinement
need to prevent extension of the incident effects to uninvolved areas.
235
1. Select a topic. 2. Determine the purpose. 3. Generate ideas. 4. Develop the central idea. 5. Gather supporting evidence. 6. Organize the speech 7. Rehearse the speech. 8. Deliver the speech. 9. Evaluate the speech.
9 steps of speech preparation
236
2 points
Common technical writing practices require that outlines must be balanced with a minimum of ______ points under each heading
237
extinguishment refers to
simply to mitigating a fire
238
Working hard to fulfill duties is what leadership trait?
Industriousness
239
Ensuring the health and safety of all personnel requires:
Apply health and safety standards daily. Implement safety-related policies and procedures. Monitor personnel to ensure following safety guidelines. Report job related injuries or deaths. Act as a role model by adhering to all this.
240
Means of funding of the organization
Fire and emergency services organizations may be classified as either public or private depending on:
241
may provide services to the general public through aid agreements
Private fire and emergency services organizations:
242
Are safety policies negotiable?
No. Safety policies are nonnegotiable. So don't ask. I already told you no.
243
Working successfully with others to accomplish tasks is what leadership trait?
Interpersonal skills
244
ventilation
operations needed to replace a contaminated or heated atmosphere with uncontaminated air
245
Salvage
methods and operating procedures used to save property and reduce further damage from water, smoke, heat, and exposure during or immediately after a fire.
246
Justification
A budget request would be considered what type of narrative report?
247
Miscellaneous duties for fire officer under NFPA 1021
training division, medic units, haz mat, TRT, plans review, permits/licenses, liaison, report to the local governing body for advice.
248
Providing support for others to succeed in accomplishing organizational and personal goals is what leadership trait?
Empowerment
249
emergencies do not recognize territorial or legal boundaries
Public fire and emergency services organizations are often organized across jurisdictional boundaries because the:
250
Municipal
Which type of fire and emergency services organization is MOST likely to reflect the structure of the local government?
251
What important traits of emergency personnel must the organizational structure accommodate?
teamwork, espirit de corps, quality leadership, personnel development, effective discipline, and efficient operations.
252
Seeking continuously new and imaginative methods for accomplishing the mission of the organization is what leadership trait?
Innovation and creativity
253
the operational planning P was developed by
u. s. Coast Guard oil spill field operations guide
254
Recommendation
A station-location report would be considered what type of narrative report?
255
the first arriving officer should give an arrival report that includes
a first impression of the existing hazardous conditions, initial actions that the officer in unit take, and types and locations of any barriers that could impede access to the scene
256
Progress
Progress reports required on long-term projects would be considered what type of narrative report?
257
Applying procedures, policies, rewards, and discipline evenly and fairly over time is what leadership trait?
Consistency
258
The fire chief must ensure:
the organization has an adequate structure and management system.
259
size of the population
Which of the following is MOST likely to influence the size of a municipal fire and emergency services organization?
260
specialized personnel
Which of the following are you MOST likely to find at a large municipal fire and emergency services organization?
261
Fire and emergency services must have some type of formal structure to:
Provide a management framework. Define how it will plan and operate. Determine how it will interact within and outside the deptartment and city.
262
Being ready for potential situations is what leadership trait?
Preparedness
263
the Strategic goals of an incident are
overall plans for controlling the incident
264
Description
Describing a new apparatus design would be considered what type of narrative report?
265
tactical objectives
specific statements of measurable outcomes.. achieving tactical objectives leads to completion of strategic goals
266
2
How many subtopics should support each main topic in an outline?
267
may come from subscription fees
Funding for municipal fire and emergency service organizations:
268
Anticipating, embracing, and meeting change is what leadership trait?
Proactiveness
269
Scalar structure
This has an uninterrupted series of steps, or chain of command. Decisions go down, feedback comes up. Information is generally centralized for decision-making.
270
large areas of unincorporated land with large populations
County fire and emergency services organizations generally protect:
271
Line personnel
Those who deliver services to the public or external customers.
272
The first step in developing leadership skills is to ____ and develop your own list of leadership traits.
Study Successful Leaders
273
chain of custody
the handling and integrity of real evidence. the chain of custody must authenticate the location of evidence at all times and who had access to it.
274
1. Establish the use of specific common terms (clear text) that mean the same thing to all emergency response personnel. 2. Establish a system of transmitting periodic progress reports to keep all units current on the progress of an incident.
Communication procedures must accomplish two objectives.
275
Fire district
Which type of fire and emergency services organization is MOST likely to operate under a board of trustees or commissioners who represent the residents?
276
Staff personnel
those who provide support to the line personnel or internal customers.
277
An evaluation method that incorporates feedback from multiple sources such as the worker, his/her peers, superiors, subordinates, and customers.
360-degree feedback evaluation
278
a written log of any entry should be kept showing
persons name, times of entry and exit, and description of any items moved or taken from the scene
279
1. Provide enhanced functionality with equipment and capabilities for Public Safety needs. 2. Improve spectrum efficiency. 3. Ensure competition among multiple vendors through open systems architecture. 4. Allow effective, efficient, and reliable intra-agency an interagency communication.
Regarding interoperability, 4 key objectives in the development of the standards were to
280
the overhaul or accessory actions that emergency services Personnel perform are
the greatest threats to recovery of evidence or any physical indications of the cause of the incident
281
1. Conciseness. 2. Clarity. 3. Confidence. 4. Control. 5. Capability.
The five C's of radio communication are?
282
State/Provincial
Which type of fire and emergency services organization is MOST likely to include on-call aircraft and helicopters to provide aerial support for land-based fire-suppression companies?
283
The ability to identify the components of a situation, assess the need for action, determine the nature of the necessary intervention, initiate action, and to be perceived as having the ability to take this action.
Command Presence
284
chain of command
order of rank and authority in the fire and emergency services.
285
U.S. Fire Administration
Which government organization provides training for all types of fire service organizations through the National Fire Academy (NFA) and the Emergency Management Institute (EMI)?
286
Authority
relates to empowered duties of an official to perform certain tasks. In the case of a fire inspector, the level of an inspectors authority is commensurate with the enforcement obligations of the governing body.
287
The agreed upon philosophical principles that define what is correct and proper behavior for the members of a society.
Ethics
288
a PIA can be considered
a training activity
289
Customers
The groups of people the fire and emergency service organizations serve are referred to as?
290
Fire suppression for port facilities
Which of the following services will MOST likely be provided by the U.S. Department of Defense on military installations in the continental U.S. and foreign countries?
291
Two types of decision making models
Centralized authority and decentralized authority. Authority may also be delegated in either system.
292
What is the Ethics three step check? Is it legal? Is it fair?
How will that make me feel about myself?
293
the responsibility for collecting safety-related information for a post-incident analysis is done by
incident safety officer.
294
Customer satisfaction
In emergency services organizations, _______ and the value you bring to the community is the bottom line
295
1. Internal customers. 2. External customers.
All fire and emergency services organizations have the following types of customers
296
a post-incident critique is
a meeting that generally involves all participating units and agencies. the meeting is based on the PIAA. the goal of the critique is to acknowledge any weaknesses and applauded strengths that we're evident in the analysis.
297
What are the four main reasons for lying?
Basic needs, Affiliation, Self-esteem, Self-gratification.
298
Centralized authority
Decisions are made by one person at the top. works well in small organizations, accountability for decisions is always centralized.
299
presidential order
The U.S. Department of Defense may serve as a mutual aid provider to neighboring jurisdictions as a result of a:
300
Hazardous materials response for land-based installations
Which of the following services is the Canadian Defense Department MOST likely to provide with mutual aid agreements with neighboring communities?
301
Decentralized authority
decisions are made at a lower level. Decision making authority should be delegated to the lowest level possible. Allows for expeditious handling of most matters.
302
Includes the process of directing, overseeing, and controlling the activities of other individuals.
Supervision
303
formal critique should be held Within
a week of the incident
304
Bureau of Indian Affairs
Training, equipment, and funds for tribal fire and emergency services organizations are provided through the:
305
Delegation
the process of providing subordinates with the authority, direction, and resources needed to complete an assignment.
306
Refers to the administration and control of projects, programs, situations, or organizations.
Management
307
group
a collection of people who share certain traits, interact with one another, except rights and obligations of members of the group, share common identity.
308
Internal customers
Emergency personnel, administrative staff, and officers in an organization are examples of?
309
a group is defined as
two or more persons with common goals that may or may not be explicitly stated.
310
External customers
Members of the general population within the service area who are beneficiaries of the services provided and people responsible for providing the majority of the funds needed to operate the organization are referred to as?
311
Chemical processing plant
Which type of organization is MOST likely to establish an industrial fire brigade?
312
This undermines a company officer's authority and ability to lead.
Lack of consistency
313
Concerns about delegating tasks can be alleviated how?
through a training program that builds knowledge, skills, abilities, and trust.
314
Reduction of potential liabilities
Which of the following is MOST likely the reason for establishing an industrial fire brigade?
315
How should officers look to challenge their subordinates?
with tasks to build their knowledge, skill set, and confidence.
316
A pattern of thinking that includes self-deception, peer pressure, and conformity to group ethics and values.
Group Think
317
formal groups
Define common goals in a written document
318
1. Labor/management agreement. 2. Civil service process.
In career and combination organizations what usually satisfies most of the tangible needs of that organization?
319
their survival may depend on delivering services efficiently
Because for-profit fire and emergency services organizations are becoming more prominent, public fire service organizations must realize:
320
Authority and responsibility
go hand-in-hand.
321
What are SMART objectives?
Specific, Measurable, Attainable, Relevant, Time-bound.
322
informal group
a friendship
323
1. Chief officers. 2. Company officers. 3. Members who composed the work group.
Who in the organization supplies the intangible needs of that organization?
324
Listening to Feedback
What is the primary method for determining the needs, wants, and desires of any of the three groups of customers?
325
informal subgroups
commonly form and exist with informal groups
326
Employees are uncertain of their roles in the group/ aren't certain they can trust or work with everyone. Company officer can have a significant effect here.
Forming
327
When assigning a task the CO should:
describe the task and its relationship to the overall goal. Identify available resources. Identify time and safety constraints that apply.
328
Must meet U.S. tax code 501(c)(3) requirements
Which of the following requirements must be met for proper funding of nonprofit fire and emergency services?
329
independent from government agencies
Volunteer organizations may operate as a department of the local government, and many are:
330
Unity of command
each subordinate must have only one supervisor.
331
Conflict may result at this stage as member's jockey for informal leadership or attempt to exert their own influence over the group.
Storming
332
characteristics of a group
common binding interest, group image, sense of continuity, shared values, roles within the group.
333
1. Internal employees. 2. external beneficiaries. 3. stakeholders.
What are the 3 types of customers fire and emergency service organizations provide services to?
334
few, if any, responders residing at the station
Combination departments that primarily use volunteers tend to have:
335
sidestepping
the process of going around a link in the chain to deal with an issue
336
The group establishes and adheres to its own set of norms and values and becomes closer and more cohesive. Leader transitions into role of team member here.
Norming
337
group image
one of the greatest influences on the success of a group. groups that have a positive self-image, sometimes called Esprit de corps, tend to be higher cheevers
338
The federal government imposed equal employment opportunity practices
Describe an event in which governments imposed policies upon fire and emergency service organizations
339
Procedure
What details in writing the steps to follow in conducting organizational policies for some specific, recurring problem or situation?
340
sense of continuity
very important to group integrity
341
The Supervisor works to maintain team spirit as the group accomplishes objectives.
Performing
342
skip level notification
notifying one's supervisor that one wishes to take an issue to the supervisor's supervisor
343
Funding comes from local government or associations
Which of the following statements BEST describes paid-on-call fire service organizations?
344
face financial constraints
Because many jurisdictions _____, company officers should be judicious with resources and plan well for emergency responses.
345
Unity of command depends on
the use of the chain of command and functional supervision
346
The planned or unplanned termination of the group task.
Adjorning (sometimes added to four stage team development model)
347
informal groups, the leader is usually
assigned or elected
348
FALSE
True or false, and SOP should be created for every situation that may be encountered on the fire ground?
349
Conserving materials and supplies
Which of the following BEST describes the role of company officers in making the best possible use of available resources?
350
Organizations that employ unity of command
provide adequate direction and accountability
351
This is a process of giving motivational direction, positive reinforcement, and constructive feedback to employees in order to maintain and improve their performance.
Coaching
352
the company officer is usually the leader of
formal group.
353
1. Capital. 2. Operating.
What are the two types of budgets public organizations use?
354
TRUE
True or false? In most cases funds cannot be transferred between capital and operating budgets based on governing authorities?
355
influences that determine the company officers perception of his or her role are
the role expectations of the organization, group members, the officers own concept of what it means to be a company officer.
356
Effective feedback needs to be ______/
positive, immediate, direct and frequent.
357
With unity of command supervisors divide:
work into specific job assignments without losing control.
358
used as a technique for extending the budget
Funding only the minimum number and types of resources needed to deal with those emergencies most likely to occur within the jurisdiction is:
359
may be verbal but should be written
Aid agreements between jurisdictions or organizations:
360
When a subordinate sidesteps a supervisor:
the unity of command is broken, and it could exclude the person best able to solve the problem.
361
What is the four step method of counseling?
Describe the current performance, describe the desired performance, gain a commitment for change, and follow up on the commitment.
362
forming
as relationships within the group grow, trust and respect develop and the members begin to see themselves as a part of the group.
363
Capital Budgets
Funds for major purchases, such as buying a new fire engine, comes from where?
364
Contract
Aid agreements should be considered as which type of document?
365
To reduce sidestepping, CO's should:
open door policy. listen sincerely. take action, and notify the employee. Take a problem to the next level when needed.
366
This is used to better prepare individuals for their roles and responsibilities within the organization under the direction of a positive role model.
Mentoring
367
storming
conflicts may result as members jockey for informal leadership or try to exert their own influence over the group.
368
3-Jan
Capital budget includes projected major purchases. These are items that cost more than a certain specified amount of money and are expected to last more than ______ year and usually more than_______ years.
369
norming
the group establishes its own set of norms and values that each member accepts and adheres to during the stage.
370
Operating budget
What is used to pay for recurring expenses of day-to-day operations within an organization?
371
Need to define responses for areas on boundaries between adjacent jurisdictions
Which of the following factors is the BEST reason for entering into aid agreements?
372
Mentoring may make the individuals involved resentful when______.
Approached as a mandatory activity
373
Functional supervision
Organizational principle that allows workers to report to more than one supervisor without violating the unity of command principle; workers report to a second supervisor in regards to an assigned function only.
374
define lines and methods of communication
Plans for mutual aid agreements should:
375
ideal span of control
between 3 and 7. NIMS states ideal is 5
376
This is the process of controlling or directing available resources for the purpose of achieving a goal or objective through the use of authority or persuasion.
Managing
377
performing
the supervisor maintains team spirit as the group accomplishes its objectives.
378
Personnel costs. *****Specifically salaries and benefits****
The largest single item in the operating budget of most career organizations is?
379
Proactiveness
Which of the following leadership traits is the ability to anticipate, embrace, and meet change?
380
span of control
the number of subordinates and/or number of functions that one individual can effectively supervise.
381
Which management function encompasses the broadest view of the organization (creation of mission statement and setting goals/objectives) and the narrowest (development of tactical plans)?
Planning
382
adjoining
final stage is the termination of the group task. Acknowledging the group's accomplishments and the participation of the individual members.
383
90%
Personnel costs (sometimes called personnel services) may represent as much as _______ of the operating budget?
384
50%
Noncash (fringe) benefits cost some jurisdictions an amount equal to ______ of a person's base salary
385
counseling
guidance start to the counseling session between the company officer and a new member of the unit the expectations are stated positively and behavioral limitations are set.
386
Which management function consists of coordinating tasks and resources to accomplish the units goals/objectives.
Organizing
387
variables that affect the span of control
ability and experience of the supervisor/subordinates. Nature of the task. Proximity of CO and crew to each other. Ease of comms medium. Consequences of a mistake.
388
360-degree feedback evaluation
An anonymous survey of subordinates, peers, and superiors that include objective responses about an officer's leadership is known as:
389
Leadership skills
Which of the following company officer attributes is BEST described as seeing opportunities, identifying challenges, and modeling desired behavior?
390
Little supervision may be required when?
subordinates are working near the supervisor or other coworkers.
391
Which management function consists of guiding, influencing, inspiring, and motivating employees (proactively).
Directing
392
coaching
company officer or designated subordinate guides the individual through new activities, reinforces correct behavior, and redirect incorrect behaviors.
393
1. Planning. 2. preparing. 3. implementing. 4. monitoring and evaluating. 5. revising.
What are the steps involved in the budget process?
394
Determine what the situation is
The first step to create a command presence is to:
395
Effective supervision is extremely difficult when:
tasks are complex. minimal training. crew performing dissimilar tasks. crew is widely separated from company officer.
396
What is the foundation of the management process?
Planning
397
mentoring
a supervisor other Superior acts as an advisor or Guide to the member.
398
1. Justifications. 2. Internal reviews. 3. External reviews.
What are some considerations during budget preparation?
399
Records management
The systematic control of an organization's records to ensure quick access to information is known as?
400
counseling involves resolving behavior issues through such actions as
providing advice, recommending career choices, providing professional development opportunities.
401
Which management function consists of establishing and implementing mechanisms to ensure that objectives are attained.
Controlling
402
When a worker's mistake could result in fatalities or injuries during training or an incident:
The effective span of control may need to be reduced to a safe operational level.
403
conduct
Ethics defines what is rights and proper _____ for individuals in all relationships and activities.
404
unethical
An entire organization's image may suffer because of the _____ behavior of one member.
405
If IC fails to delegate authority properly at a major incident:
the span of control may be exceeded.
406
Plans used frequently to manage day-to-day activities.
Standing
407
coaching
a process of directing an individual skill performance. process of giving motivational correction, positive reinforcement, and constructive feedback to subordinates in order to maintain and improve their performance
408
Training. Performance. Attendance. Hazmat or biological/medical exposures. Medical.
Personnel records include category such as
409
Family
From which of the following groups are personal ethics primarily learned?
410
IC micromanaging can cause:
chaos at incident scene. comms breakdown. confused inefficient operations.
411
Plans used to accomplish a specific objective within a short period of time.
Single-use
412
mentoring places of subordinate
under the guidance of a more experienced professional, who acts as a tutor, guide, and motivator, either formally or informally.
413
Hours
Each station should be prepared to operate for a number of _____without the ability to procure certain items
414
1. Preventative. 2. Corrective.
Maintenance and maintenance records are usually captain two distinct categories
415
a mentor is usually someone other than
the instructor, who guide subordinates actions and real experiences on the job.
416
Plans used to chart the course of the organization over an indefinite future; takes into account external factors.
Strategic
417
division of labor
consists of dividing large jobs into smaller tasks to be assigned to specific individuals.
418
Justify those benefits internally
When rewarded for unethical conduct by an organization's culture, individuals will accept the benefits of those actions and then:
419
competence
Lying is an unethical behavior that is used to increase perceived _____ of one's self or others.
420
In fire and emergency services, division of labor is important for the following reasons:
assigning responsibility.
421
Plans that focus on how objectives will be accomplished
Operational/administrative
422
Progressive discipline starts with
training and education
423
1. Showing that an item is relatively new would probably indicate that the item should be repaired. 2. Showing that an item is old and has a history of increasingly frequent failures or breakdowns may indicate the need to replace the item with something newer and more reliable.
Deciding to repair or replace an item is often based on its maintenance record andy life expectancy. The corrective maintenance record is a critically important part of the decision-making process in the following ways
424
ethical culture
All members of an organization are responsible for the development of the _____ within the organization.
425
Division of labor is important for the following reasons
Assigning responsibility. Preventing a duplication of effort. Making specific, clear-cut assignments.
426
Plans that create alternative plans that can be implemented in unforeseen events.
Contingency
427
preventive action oral reprimand
attempt to correct the inappropriate behavior as soon as it is discovered and prevent it from becoming a pattern or progressing to a more serious offense. should start with an individual counseling interview
428
Attendance
Of the following personnel records, which would not be considered confidential?
429
30
Exposure to patients with communicable diseases must be reported. Because of the delayed effects of some of these hazards and the compounding effects of others, the organization must retain accurate records for
430
corrective action written reprimand
the second step is applied when employee repeats of violation for which preventive action was taken or commits a different violation. corrective action is always done writing
431
A statistical tool used in project management that is designed to analyze and represent the tasks involved in completing a given project. Advisable for complex tasks.
Program (or project) Evaluation and Review Technique (PERT) Chart
432
Work groups may be created based upon the following elements:
Type of task. Geographical area. Time of year/season. Available resources and skills specialization. Time of year or season. Available resources. Skills specializations.
433
management
Administration and control of projects, programs, situations, or organizations is referred to as:
434
At all times
Which of the following BEST describes when company officers must exhibit strong, positive leadership qualities?
435
For the division of labor to be effective
All positions within the organization must be clearly defined.
436
What is the Planning model five step approach to problem solving?
Identify, Select, Design, Implement, Evaluate
437
punitive action
use when an employee continues to exhibit inappropriate behavior despite earlier correct of efforts or come it's a very serious violation organizational rules as a first offense
438
30
Medical records are kept on all employees for the duration of their employment plus _____ years?
439
priorities
A company officer's _____ are based primarily on the services provided and the mission of the organization.
440
Cross training should be provided so:
company personnel are able to perform a variety of tasks with profeciency
441
What is an important part of diversification?
Change management
442
the three steps of the planning process for professional development
current situation, intermediate objectives, final goal
443
Cardiac arrest
What is the leading cause of firefighter fatalities?
444
Policies and procedures
Maximization of health and safety in the fire and emergency services is directly related to _____ designed to excuse risk
445
three levels of capability
competency proficiency mastery
446
What involves both hostile work environments and attempts by supervisors to use their powers to gain sexual favors from employees?
Sexual Harassment
447
The primary means of categorizing fire and emergency services organizations is by:
the jurisdiction the organization serves
448
Indirect
What type of preparation does a company officer use to ensure their unit is physically and mentally prepared to respond to an incident?
449
brainstorming
Two common supervisory techniques for problem solving that are used by company officers are anticipating problems and:
450
Public jurisdictions that provide fire and emergency services protection
Municipal. County. Fire District. State/province. Federal. Tribal.
451
What can company officers can use to assist personnel in selecting appropriate educational and promotional opportunities to reach their career or personal goals?
Counseling Sessions
452
competency
basic skills to meet minimum requirements
453
1. Community risk assessment. 2. Organizational risk management plan. 3. Operational risk management process.
The overall risk management plan should have 3 distinct sections
454
brainstorming
The technique of problem solving that requires that the team not limit member participation is known as:
455
What do most fire and emergency service organizations reflect?
the local government structure
456
This consists of conflict management processes, discipline activities, and strong leadership skills on the part of the company officer.
Behavior management
457
proficiency
higher level of skill performance that is the result of additional practice and experience.
458
1. Risk identification. 2. risk evaluation. 3. establishment of priorities for action. 4. risk control techniques. 5. risk management monitoring.
There are 5 distinct components of the organizational risk management plan
459
1. Situational awareness. 2. Hazard assessment. 3. Hazard control. 4. decision point. 5. evaluate.
One example of operation risk management contains a 5 step process
460
mastery
highest level of skill performance when the school has been internalized due to repetition and experience and Performing the skill and actual incidents.
461
Which management style occurs when people hide their own emotions?
Passive (non-aggressive)
462
Large organizations
May operate several stations and have personnel to specialize in areas such as haz mat, TRT, EMS, arson, fire and life safety
463
Specific, Measurable, Attainable, Realistic, Timely
When establishing and communicating goals and objectives for their unit, company officers may use the SMART acronym, which stands for:
464
Delegating tasks
Which of the following methods can help get employees involved in establishing goals and objectives?
465
Small organizations
Personnel may be called upon to serve in multiple roles to provide a range of services.
466
Which management style occurs when people express their emotions openly and use threatening behaviors toward people or objects, which results in the violation of other's rights? (win-lose)
Aggressive
467
the overhaul process should be delayed until what
the cause of the fire has been determined and any evidence protected
468
Sprains and strains
The leading injuries that occur while providing emergency services are?
469
Encouragement
Which of the following is MOST likely to be used in building an effective team that will make suggestions and provide solutions for problems?
470
The second level in local government
The county
471
Which management style occurs when people express their emotions honestly and defend their rights without hurting others.?
Assertive
472
area where the ignition source and material first ignited actually came together
area of origin
473
10
During normal fire conditions, the maximum survival time for civilians is _______ minutes
474
12
The majority of fire fighter line of duty deaths occur within the first _____ minutes after arriving on the scene
475
the area of origin determination involves working from the least damaged area to
the most damaged area
476
Which method of resolving conflict involves taking a non-assertive or passive approach or denying that a problem exists? (lose-lose)
Avoiding
477
Municipality
The functional division of the lowest level of local government
478
Forming, Storming, Norming, Performing
Which of the following is the correct order for the four-staged development model used in forming an effective team?
479
writing a letter for their file
An example of a company officer providing their employees with a reward or incentive would be:
480
County
political subdivision of a state, province, or territory for administrative purposes and public safety. AKA parish
481
Which method of resolving conflict involves appeasing others by passively giving in to their positions? (lose-win)
Accomodation
482
prior to initiating a fire investigation the company officer must evaluate
scene safety structural conditions are monitoring and presence of other hazards
483
135
The combination of carbon monoxide and hydrogen cyanide commonly found at structural FiOS is toxic at _____ ppm
484
counseling
A formal process which assists participants in identifying and resolving personal, behavioral, or career problems that are adversely affecting performance is known as:
485
Designated geographic area where fire protection is provided usually through a supporting tax or an area where fire prevention codes are enforced
Fire district
486
Which method of resolving conflict involves relying on an aggressive and uncooperative approach to conflict management, resulting in a win-lose situation?
Forcing
487
guide for fire and explosion investigations NFPA
921
488
16/35
It takes _____ firefighters approximately _____ minutes to rescue a lost or down firefighter
489
a fire pattern that is created as a result of the plume of hot gases Rising above an individual fire
plume generated
490
16
The Firefighter Life Safety Summit held in Tampa, Florida in March 2004 produced how many initiatives that will give the fire service a blueprint for making changes?
491
Fire District
Operate under a board of trustees or commissioners. The board oversees the organization, administers funding, sets policy, and determines operations. Funding may come from a district tax or subscription fee.
492
Which method of resolving conflict involves reaching a compromise solution that all parties can agree on? (The conflict is resolved quickly, and relationships are maintained.)
Negotiation
493
as soon as possible
The appropriate time to acknowledge the accomplishment of objectives is:
494
managing
The process of controlling and directing available resources to achieve a goal or objective by authority or persuasion is referred to as:
495
State/Provincial fire companies
generally are organized for forest, and wildland/urban interface fires. They may include permanently staffed engines or tenders, or on call aircraft.
496
Which method of resolving conflict involves sharing information openly and honestly, which usually results in the best solution to the conflict? (Focused on the best interests of the organization.)
Collaboration (problem-solving style)
497
a fire pattern that radiant heat forms in the hot gas layer during a fire before flashover Found when fires are extinguished before the fire is reached flashover.
Hot Gas layer
498
Organization's management
Who has the ultimate responsibility of providing a safe workplace?
499
fire pattern that can vary wildly in appearance and was created by ventilation induced to a fire
ventilation generated
500
1. Emergency scene. 2. En route to and from emergency scene. 3. Facilities.
For fire and emergency responders, the workplace is not a single location. Therefore, the workplace can generally be divided into 3 categories
